Omni Hotels has received the American Express 1998 Quality Automation Award. The award recognizes hotel chains that have identified global distribution systems (GDS) as the best link between the traveler counselor and the hotel and that have invested time and resources to ensure the timely loading of all negotiated rates. Omni Hotels has received the Quality Automation Award three consecutive years.
The GDS is the preferred hotel booking method for American Express Travel, as it has shown to be the most accurate, least expensive and fastest way for travel agencies to do business with its ease in booking air, hotel and car reservations.
“We are very proud to receive this award. American Expressis one of Omni Hotels top producing agencies,” said Omni Hotels Senior Vice President of Sales and Marketing Dennis Hulsing. “Omni Hotels is dedicated to our partnership with American Express and the travel agency market and we greatly appreciate this recognition.”
Omni Hotels received the American Express Quality Automation Award based on its GDS rate loading procedures and accuracy and ability to communicate when rates are loaded—including the loading of American Express rates—all in atimely manner. Omni Hotels was also graded on its responsiveness in resolving problem situations.
Headquartered in Irving, Texas, Omni Hotels is a privately owned chain of 44 first-class and luxury hotels and resorts located throughout the United States and Mexico. Omni Hotels properties offer four-star services ranging from gourmet dining, fitness facilities, tennis, golf, wine tastings, tours of local attractions, music festivals and childrens activities. Omni Hotels will continue an aggressive agenda for expansion in first-tier markets and key secondary cities, with an emphasis on the Midwest and West Coast.