Radisson Hotels & Resorts has recognized Chris Hales, general manager of the Radisson Hotel Toronto-Markham, as the brand`s top general manager by awarding him the 2001 Esprit Award. The announcement was made at the Radisson Hotels & Resorts Annual Business Conference held recently in Las Vegas, Nev.
The Esprit Award is given to the general manager who establishes a high level of employee and guest engagement and is recognized for excellence in guest services, achieves exceptional revenue per available room (RevPAR) and profit growth, is an active participant within the Brand, and is known as a general manager who is a leader, but who also serves.
Jay Witzel, president and chief operating officer for Radisson Hotels & Resorts presented Hales with the award at the conference.
“Chris embodies the vision of Radisson to create valuable relationships with the guests we serve,” explained Witzel. “It`s a role that takes not only confidence and competence, but a strong commitment to our goal of creating great places in great places.”
“I was as honored as I was surprised to receive this award, and it is one that I share with our entire team at the Radisson Hotel Toronto-Markham,” says Chris Hales. “It is their dedication, enthusiasm and `Yes I Can` spirit that adds the `shine and polish` to our hotel.”
Hales, a 27-year veteran of the industry, joined Radisson as General Manager of the Markham hotel in 1997. He was selected from more than 430 Radisson general managers in 60 countries to receive this honor.
In addition to the Esprit Award, the Radisson Hotel Toronto-Markham received its fourth consecutive President`s Award since the hotel joined the Radisson brand in 1995. The President`s Award, Radisson`s top honor for hotels, is presented each year to a select group of Radisson hotels that represent the “best of the best.”
The 15-floor, 202-room Radisson Hotel Toronto-Markham is located in the community of Markham, which is not only the high-tech capital of Canada, but, is also termed as a tourism triangle—a 15-minute drive from Paramount Canada`s Wonderland in one direction, the Metropolitan Toronto Zoo in another direction, and the downtown Toronto core in the third direction.