Distinctive Group Services at Upscale Hotel Chain

Fall 2002 - In an economic climate where the customer is king, Hyatt Hotels are keeping business with their group clients as easy as possible. From booking small meeting space online to simplified language in contracts, corporations and associations considering Hyatt have an abundance of innovative services to choose from when working with Hyatt Hotels and Resorts in the U.S., Canada and the Caribbean.
Booking and holding meetings has never been this easy. Hyatt`s E-mmediate Meetings allows planners to instantly price and book available space at e-mmediatemeetings.com, and high speed Internet access in every Hyatt meeting room provides clients with the opportunity to hold virtual meetings in several locations simultaneously. In addition, a new automated group billing process makes it easier to read and sort through expenses. Hyatt is the only company with chain-wide participation in all of their time saving solutions. Participation from each hotel makes conducting business more efficient for repeat customers. Hyatt is implementing these innovative services at a time when hotels across the country have been extra-sensitive to their customers needs. According to Ty Helms, Hyatt`s Vice President of Sales, “It`s much more of a buyers market. There is more room availability. You have to pay attention to value, and right now we are adding value for each of our customers. We are listening to what our customers want, often becoming problem solvers.”

Hyatt`s trend setting innovations have made it much easier for their customers to efficiently conduct meetings. The results have Hyatt`s clients more consistently achieving their goals.