Marriott Receives Top Honours In Surveys By American Express And Trip.Com

28th Oct 1999

Marriott International, Inc. (MAR/NYSE) was named best in the lodging industry for delivering excellence to guests, employees and investors, according to a recent landmark study, American Lodging Excellence: The Key to Best Practices in the U.S. Lodging Industry. The study was funded by American Express in partnership with the American Hotel Foundation. In addition, the has recognized Marriott with its Best of Online Travel (BOOT) Awards for Marriott`s website innovations in the category of Best Corporate Concierge and Most Wired Inn.

Marriott International`s Best Practices Highlighted in Lodging Industry Survey American Lodging Excellence: The Key to Best Practices in the U.S. Lodging Industry, conducted by researchers at Cornell University`s School of Hotel Administration, featured Marriott International in 26 of 144 Best-Practice categories and selected J.W. Marriott, Jr. as the overall Best-Practice Individual Champion in Corporate Management.

Examining all market segments and functional areas of the lodging industry, 13,400 hotel managers at both the hotel and corporate level were surveyed and over 3,500 individual nominations were examined before the 144 Best-Practice Champions were selected.


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