Accor and TotalFinaElf Partner

Accor and TotalFinaElf have created Mouvango, a network of travel
and leisure-related loyalty programs. Today, Mouvango federates the loyalty programs of the
Compliments-Mouvango and Club Total cards, with the support of several partner brands.
With more than 5,000 affiliated establishments, the Mouvango network offers numerous
opportunities to collect loyalty points. As a result, customers have quicker access to the gifts
available under the programs they have chosen.
The Mouvango network already accepts two cards:
á The Compliments-Mouvango Card, a new, free loyalty card launched on October 15
by Accor in France as part of the Group’s “Compliments from Accor Hotels” loyalty
program. Points Compliments collected with the card in the Mouvango network can be redeemed
for Chèques-Compliments that can be used in more than 2,000 Accor hotels
worldwide. Beginning in January 2003, Chèques-Compliments will be accepted by Accor Travel agencies partnered with the Mouvango network, Europcar agencies and
Courtepaille restaurants.
á The Club Total Card, which was launched in 1993 and today counts more than
1,500,000 holders. The free card allows holders to collect loyalty points at Total service
stations and from partners in the Mouvango network. The points can be redeemed for
gifts and benefits presented in the Club Total catalogue. The Club Total Card also
offers access to free 24 hours a day, seven days a week, emergency auto service in
France and most European countries.
A cornerstone of Total’s longstanding policy of offering quality services and products,
Club Total helps to forge and maintain a strong relationship between the brand and its
customers.
13 brands, more than 5,000 affiliated establishments:
The Mouvango network comprises 13 brands and 5,000 affiliated establishments in France: - 4,000 Total service stations - 800 Accor hotels, including Ibis, Suitehotel, Mercure, Novotel, Sofitel, Thalassa and Coralia - 230 Carlson Wagonlit Travel and Frantour travel agencies - 400 Europcar car rental agencies - 140 Courtepaille restaurants - 16 Accor Casinos.
Holders of the Compliments-Mouvango and Club Total cards collect points from all these
affiliates. They enjoy the benefits (gifts, related services, etc.) associated with the loyalty
program that they have joined, as well as preferred access to promotional offers by all network
partners. These offers are detailed on the mouvango.com, accorhotels.com and total.fr
websites.
New travel and leisure partners will join the Mouvango network in 2003.
With 147,000 associates in 140 countries, Accor is the European leader and one of the world`s
largest groups in travel, tourism and corporate services, with two major international activities:
- hotels: more than 3,700 hotels (425,000 rooms) in 90 countries, casinos, travel agencies,
and restaurants;
- services to corporate clients and public institutions: each day, 13 million people in 32
countries use a broad range of services (food vouchers, people care and services, incentive,
loyalty programs, events) engineered and managed by Accor.
Operating in 120 countries, TotalFinaElf is a top-ranked international oil company, and a major
player in chemicals. The Company operates in all sectors of the oil industry : oil and natural gas
exploration and production, downstream gas, trading, shipping, refining and marketing of oil
products. TotalFinaElf has some 122,000 employees who work on five continents. As Europe’s
leading refiner and marketer, TotalFinaElf operates the largest service-station network in
France.
——-