Business Traveller Reader Poll 2002

Once again, the readers of Business Traveller have spoken, telling us which airlines, hotels and car rental companies have pleased and which have disappointed for our annual survey. Read on to see who won what…

The world`s best airlines:
Best Airline 1. British Airways (1) 2. Singapore Airlines (2) 3. Virgin Atlantic (3) // Best Short-Haul Airline 1. British Airways (1) 2. BMI British Midland (3) 3. Swiss (2) // Best Medium-Haul Airline
1. Emirates (1)
2. British Airways (2)
3. Singapore Airlines (3) // Best Long-Haul Airline
1. Singapore Airlines (1)
2. British Airways (3)
3. Virgin Atlantic (2) // Best North American Airline
1. American Airlines (1)
2. United Airlines (2)
3. Continental Airlines (3) // Best Eastern European Airline
1. Lot Polish Airlines (1)
2. CSA Czech Airlines (2)
3. Malev (3) // Best First Class
1. British Airways (1)
2. Singapore Airlines (2)
3. Cathay Pacific (3) // Best Business Class
1. British Airways (2)
2. Virgin Atlantic (1)
3. Singapore Airlines (3) // Best Economy Class
1. Emirates (3)
2. Singapore Airlines (2)
3. Virgin Atlantic (1) // Best Frequent Flyer Programme
1. British Airways (1)
2. Virgin Atlantic (7)
3. KLM (4) // Best Cabin Staff
1. British Airways (1)
2. Singapore Airlines (2)
3. Virgin Atlantic (3) // Best No-Frills Airline
1. Go (1)
2. Easyjet (2)
3. Ryanair (3) // Best Airline Alliance
1. Oneworld (-)
2. Star Alliance (-)
3. Skyteam (-)


The World`s Best Airports:
Best Airport Worldwide
1. Singapore Changi (1)
2. Hong Kong Chek Lap Kok (2)
3. Amsterdam Schiphol (5) // Best Airport in Europe
1. Amsterdam Schiphol (1)
2. London Heathrow (2)
3. London Gatwick (5) // Best Airport in North America
1. Chicago O`Hare (1)
2. Atlanta Hartsfield (2)
3. San Francisco (4) // Most Innovative Airline
1. British Airways (-)
2. Virgin Atlantic (-)
3. Singapore Airlines (-)


The World`s Best Hotels:

Best Business Hotel Chain Worldwide
1. Sheraton (1)
2. Hilton (outside the US) (6)
3. Inter-Continental (=2) // Best Business Hotel Chain in the UK
1. Hilton (1)
2. Marriott (=3)
3. Inter-Continental (2) // Best Business Hotel Chain in Europe
1. Sheraton (2)
2. Hilton (3)
3. Inter-Continental (1) // Best Business Hotel Chain in North America
1. Marriott (2)
2. Sheraton (1)
3. Hilton (3) // Best Business Hotel Chain in the Middle East
1. Inter-Continental (1)
2. Sheraton (2)
3. Le Meridien (=3) // Best Business Hotel Chain in Asia Pacific
1. Shangri-La (1)
2. Mandarin Oriental (2)
3. Sheraton (3) // Best Budget Hotel Chain
1. Express by Holiday Inn (-)
2. Ibis (2)
3. Holiday Inn (1) // Best Hotel Loyalty Scheme
1. Starwood Preferred Guest (1)
2. Hilton (2)
3. Marriott Rewards (3) // Best Business Hotel Worldwide
1. Shangri-La Singapore (2)
2. Peninsula Hong Kong (=4)
3. The Oriental, Bangkok (1) // Best Business Hotel in Western Europe
1. Hilton Park Lane (London) (1)
2. George V, Paris (-)
3. Hotel Arts, Barcelona (=3) // Best Business Hotel in Eastern Europe
1. Marriott Warsaw (1)
2. Kempinski, Budapest (=2)
3. Inter-Continental Prague (=2) // Best Business Hotel in the Middle East
1. Jumeirah Beach, Dubai (1)
2. Emirates Towers, Dubai (-)
3. Burj Al Arab, Dubai (2) // Best Business Hotel in North America
1. Plaza New York (=1)
2. Four Seasons New York (=1)
3. Inter-Continental New York (3) // Best Airport Hotel
1. Radisson Edwardian Heathrow (1)
2. Le Meridien Gatwick (-)
3. Sheraton Amsterdam (4) // Best Resort Hotel
1. Jumeirah Beach, Dubai (1)
2. Four Seasons, Bali (2)
3. Grand Hyatt, Bali (=3) // Best New Business Hotel Worldwide
1. Emirates Towers, Dubai (3)
2. Burj Al Arab, Dubai (5)
3. Hilton, Copenhagen (1) // Most Innovative Hotel Chain
1. Hilton (outside the US) (-)
2. Sheraton (-)
3. Starwood (-)

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Miscellaneous:

Best Car Rental Company Worldwide
1. Hertz (1)
2. Avis (2)
3. Budget (3) // Best Car Rental Company in Europe
1. Avis (1)
2. Hertz (2)
3. Budget (3) // Best Car Rental Company in North America
1. Hertz (1)
2. Avis (2)
3. Alamo (3) // Most Innovative Car Rental Company
1. Hertz (-)
2. Avis (-)
3. Alamo (-)


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