NEWARK/WILMINGTON, Del., June, 2002 - Executive Housekeeper
Denise Blocker at the Embassy Suites Hotel Newark/Wilmington South has won the
Spirit of Pride Award, which was announced at a private ceremony at the hotel. The
award, which is presented quarterly by Hilton Hotels Corporation, recognizes the
individual efforts of outstanding employees.
Blocker was recognized for her outstanding performance in generating employee
morale and reducing employee turnover. In an effort to address the high turnover rate
typical of many hotel housekeeping departments, Blocker initiated a unique benefit
program, “English as a Second Language” courses. Employee response was extremely
positive, and the innovative program recently produced its first 15 graduates. By shifting
personnel, cross-training and pitching in herself, Blocker effectively overcame concerns
about cost and potential productivity loss.
“Exceptional individuals like Denise Blocker at the Embassy Suites Hotel
Newark/Wilmington South are what make Embassy Suites Hotels the leading all-suites
brand in the industry and are the reason we have been recognized for three consecutive years by J.D. Power and Associates - most recently with the “Highest Guest Satisfaction
Among Upscale Hotel Brands” award in the J.D. Power and Associates 2001 Domestic
Hotel Guest Satisfaction Study sm ,” said Mark Snyder, senior vice president, brand
management, Embassy Suites.
Located at 654 College Avenue in Newark, Del., the Embassy Suites Hotel
Newark/Wilmington South is owned by the Buccini/Pollin Group and managed by PM
Hospitality Strategies (PMHS). The hotel provides guests with a full complement of
services and amenities, including a convenient, complimentary, cooked-to-order
breakfast each morning and a complimentary two-hour Manager’s Reception each
evening (subject to state and local laws).
The hotel features guest amenities consistent with the Embassy Suites Hotel
brand, such as spacious, two-room suites that include a separate living area with a sofa
bed and desk, private bedroom and bath, two televisions, a wet bar, refrigerator,
microwave oven, and an iron and ironing board.
“Giving selflessly of herself, Denise was able to institute a hugely successful,
first-of-its-kind program that has had an overwhelmingly positive impact on hotel
morale,” noted Greg Miller, PMHS president and COO. “Perhaps most amazing of all,
not one single housekeeping service complaint was received by management during the
entire schedule of 20, two-hour classes.”
PM Hospitality Strategies, an affiliate of The Buccini/Pollin Group, currently
operates seven hotels and is overseeing the construction of three additional upscale
hotels, all on the Eastern Seaboard. The company is an approved franchisee of Marriott,
Hilton, and Choice Hotels. PMHS’ hands-on founders oversee all aspects of day-to-day
operations, and emphasize marketing, employee development, and cost-effective
operations for each hotel. With strong financial backing, PMHS ranks among the fastest
growing hospitality management organizations in the United States. During its first three
years, the company increased operating profits ten-fold. Additional information about the
company may be found at its Web site: www.pmhs.com.
In addition to its hotel holdings, The Buccini/Pollin Group, founded in 1992, has
acquired or developed 17 office, industrial, retail or parking garage facilities, including
the 1.2 million-sq.-ft. former Dupont World Headquarters Complex and One Rollins
Plaza, both in Wilmington, Del., and the 75,000 sq.-ft. BioReliance biotech
manufacturing plant in Rockville, Md. Headquartered in Alexandria, Va., the company
currently is constructing a 275-suite Embassy Suites Hotel at Boston’s Logan Airport and
developing an Embassy Suites Hotel and Homewood Suites by Hilton in Dulles, Va.
Additional information about the company may be found on its Web site: