The Plains Hotel Selects Maestro PMS to Enhance Personalized Guest Services

3rd Jun 2002

Markham, ON å- June 3, 2002- NORTHWIND, a global leader in providing software solutions to the hospitality & lodging industry, recently announced the implementation of Maestro Front Office and Sales & Catering for The Plains Hotel situated in Cheyenne, Wyoming (  The newly restored historic property offers elegant accommodations with an authentic western feel fit for cowboys and dignitaries alike.

After an extensive search for just the right solution - The Plains Hotel was most impressed by Maestro’s intuitive design and user-friendly system. Designed to encompass all of the critical applications required in the daily operation of any size property, Maestro’s strength lies in it’s ability to migrate as the property’s requirements evolve in the ever-changing business processes of property management.  “We have the leadership, resources and vision to keep pace with changes in the industry, technology and our individual customers needs,” confirms Warren Dehan, President, NORTHWIND. 

This unique hotel will benefit from Maestro’s full-featured capabilities including seamless integration between modules, and an impressive real-time yield management system to maximize revenue & implement strategies with as much or as little intervention as desired. 

“We anticipate based on the sales demonstration that we will be better able to offer broader personalized services to our guests because of the ability to capture so much personal information.  We are also expecting to drive better overall revenues using the yield management component of the system,” explains Bob Jensen, General Manager/Partner of The Plains Hotel. 

Maestro’s yield strategies can be configured to respond to a wide variety of variables, including - Building, Room Type, Rate Type, Occupancy Percentage, Length Of Stay, Booking Date and Arrival Date.  These diverse criteria ensure that even apprentice Yield Managers can quickly and easily implement a strategy that is best suited to their needs.  Otherwise, more advanced Yield Managers, requiring a more hands-on approach, are fully supported by Maestro’s wide range of performance and forecasting reports.


“For a small full-service property with upscale meeting space, an ideal property management system would offer full-featured front office management, sales and catering management functionality, as well as yield management tools.  The property is located close to the state capitol and legislative offices, so it is anticipated that there will be a significant amount of repeat clientele, a good portion of which will be long-term stay guests during the legislative season.  The front office and sales staff members of this boutique hotel will work very closely with one another to deliver a high level of personalized service to guests and event planners.  The ability to track guest preferences, analyze stay patterns and revenue contributions from multiple outlets is critical, as is consistent information available to sales and service delivery personnel.  Northwind’s Maestro PMS pleased the owners with rich, integrated functionality at an affordable price point,” said Elizabeth Ivey, Senior Technology Strategist with HVS Technology Strategies, a division of HVS International.  The firm provided technology advisory services during the redevelopment of the historic property.

NORTHWIND invites you to come by booth #932 at HITEC 2002 to see and learn more about Maestro’s new capabilities & features.  Get a one-on-one presentation and in-depth briefing of this advanced software at this year’s convention in Chicago, Illinois at McCormick Place on June 25th - 27th.

NORTHWIND is a supplier of integrated and e-commerce solutions to satisfy the requirements of a wide range of `lodging & hospitality` venues. Designed to handle any size hotel, resort, meeting/conference center and for the enterprise, Northwind`s Maestro? solution offers the most productive working environment which includes the following suite of products:  PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, GDS Connectivity and ResEze?  (Internet Reservation).  This complete Web-enabled and multi-platform (Windows 9X/NT/2000, Unix AIX/SCO/Linux, Terminal Server & Web Enabled) solution is recognized as the solution of choice for progressive and demanding organizations.  NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support.

CONTACT: Northwind Eleonora Di Blasi, Sales & Marketing Specialist 905-940-1923 x-229



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