Galaxy Hotel Systems` `Complexing` Technology Spans International Boundaries

TUSTIN, Calif.—(BUSINESS WIRE)—May 20, 2002—Galaxy Hotel Systems LLC, announced today the successful implementation of the company`s Galaxy/UX Property Management System (PMS) for Canadian Niagara Hotels, Inc.

Seven of their properties went live at the same time on one server including the - Brock Plaza, Skyline Inn, Hampton Inn, Holiday Inn At The Falls, Sheraton on the Falls, Days Inn At The Falls and Inn On The Parkway. All of these properties are located either on Canadian or U.S. soil surrounding the world famous Niagara Falls. Representing a total of 1,619 rooms, Canadian Niagara Hotels, Inc. is utilizing a single, centralized HP rp5400 Enterprise Server to support 137 PC workstations and 55 printers throughout the networked properties, all of which are accessing Galaxy`s robust and feature-rich Galaxy UX Property Management System (PMS) for increased operational efficiencies.

“We are very pleased to have successfully implemented our “complexing” technology in this international environment,” stated Dan Hogan, VP and General Manager of Galaxy Hotel Systems LLC. “This is a true demonstration of Galaxy UX`s capacity to be a highly flexible solution capable of supporting a diverse multi-property, multi-flag operation utilizing single-source server technology,” Hogan continued.

The inherent “complexing” design of the system has enabled Canadian Niagara Hotels Inc. to implement an ASP-like environment for consolidated reservations, accounts receivable, guest history, telecommunications and catering/convention for all seven of their properties.

“The diversity of our operations as well as the unique requirements associated with operating properties representing four different franchised brands, was a key element in our decision to implement a solution that provided a consolidated infrastructure,” stated Don Calaguiro, Vice President and General Manager, Sheraton on the Falls. “The single-server concept, coupled with Galaxy UX`s capacity to deliver “complexing” technology truly fit our requirements for a robust solution that would provide a consolidated view of all of our operations,” Don continued.


Taking full advantage of Galaxy UX`s “complexing” architecture, Canadian Niagara Hotels Inc., is utilizing this consolidated technology approach to effectively provide its managers and associates with a single point of access to all the properties guest history and transaction files, regardless of the point of origin from which the guests` data was generated. In this shared environment, consolidated reservations, accounting, PBX, Call Accounting, Voice Messaging and PMS systems are linked via the existing network infrastructure to provide a cost effective, single-point solution for cross-property utilization. This consolidated environment also enables centralized system administration and maintenance, single-point bank interface through Southern DataComm`s solution to the properties transaction processor, Moneris, and the properties can now function in a paperless environment at the front desk.

About Canadian Niagara Hotels and Entertainment

Canadian Niagara Hotels and Entertainment is a wholly owned Canadian company operating the Falls Avenue site in Niagara Falls, Ontario. Its hotels include the Sheraton on the Falls, Brock Plaza, Skyline Inn and Hampton Inn at the Falls. Its restaurants and attractions include Rainforest Cafe, Hard Rock Cafe, Hard Rock Club, Planet Hollywood, World Wrestling Entertainment Niagara Falls and The Hershey Store.

About Galaxy Hotel Systems LLC

Galaxy Hotel Systems LLC, has been providing exceptional hotel software solutions and services to the global hospitality industry for 32 years. Our innovative products streamline your business processes and enable your associates to focus on your highest priority, the guest. Built upon the firm foundation of stability, reliability and flexibility, all of Galaxy Hotel Systems LLC products are uniquely designed to meet the diverse needs of all market segments within the hospitality industry - independents, chains and franchises. Galaxy Hotel Systems LLC is a wholly owned business of Starwood Hotels & Resorts Worldwide, Inc. For additional information please contact Galaxy Hotel Systems at 1-800-624-2953 or visit our website at