MINNEAPOLIS, Apr 24, 2002 (BUSINESS WIRE)—The Doubletree Hotel Minneapolis Park Place is proud to announce that they were the sole recipient of the first annual Ultimate Service Award for North America. The hotel was presented with a Villeroy & Boch crystal award sculpture for their achievement at the International Hotel Investment Forum in Berlin in late March.
This global appreciation award for service was developed in partnership with CNN Partner Hotels, American Express(R) and Taylor Nelson Sofres Hospitality and Leisure, as well as a distinguished planning committee of the top global hoteliers, to truly recognize the value of outstanding service and hotels that go the extra mile to provide an excellent guest experience. Ultimate Service Awards were presented to one top hotel in each of nine regions: Africa, Asia, Australia/New Zealand/Pacific Isles, Central America and Caribbean, Europe, Indian Sub-Continent, Middle East, North America and South America. More than 2,500 nominations were received by the award committee from 128 countries around the world.
“Each of our 240 team members at the Doubletree Hotel Minneapolis Park Place are devoted to a longstanding tradition of warm, caring and personal service to our guests,” said Lee Engler, hotel general manager. “We are proud to receive the only Ultimate Service Award presented to a North American hotel and will continue to strive towards providing the world`s travelers with one of the most comfortable places to stay when visiting the Twin Cities.”
Analysis of the nominations show that “staff attitude and customer service” were the main reasons for nominating a hotel, with two-thirds (65 percent) of travelers stating that this was their primary reason for voting.
“It is clear that in order to meet and exceed customer expectations, hotels must put time and effort into employing, developing and retaining good, service-focused staff,” said Stuart Scher, chairman, Taylor Nelson Sofres Leisure and Hospitality. “We`ve always known that it`s not enough just to provide excellent facilities, it`s just as important to provide a comfortable atmosphere with a helpful staff. The recipients of the Ultimate Service Award embody this important combination of traits for a satisfying guest experience and our thousands of nominations only confirm this.”
The Doubletree Hotel Minneapolis Park Place is just minutes from everything the Twin Cities have to offer, including the Hubert H. Humphrey Metrodome and Target Center. An abundance of shopping and entertainment is just five minutes away in Downtown Minneapolis or visit the unforgettable Mall of America (only 20 minutes away). The hotel features 297 deluxe rooms, including a number of spacious suites with parlors and the hotel`s popular one-bedroom suites overlooking an impressive 5-story pool atrium.