AA Adds Self-Service Machines at Ontario Airport

American Airlines

announces the installation of four Self-Service Check-In machines at Ontario International Airport å- adding to a growing array of customer convenience tools for the airlineå‘s passengers.  Bright yellow arrows direct customers with domestic electronic tickets to the machines located at each airport.

“Passenger demand for more control over, and convenience throughout, their travel experience is driving an industry-wide move toward self-service,” said Ralph Richardi, American’s Senior Vice President - Customer Service.  “Since we rolled out our first self-service check-in machine two years ago, more than 7 million customers have used these convenient time savers to check in for their flights, select seats, obtain boarding passes, and even check luggage, all in one quick-and-easy stop.

“And by enhancing functionality, customers now have the ability to use these machines to stand by for an earlier or later flight and to request an upgrade using their AAdvantage electronic upgrades,” Richardi added.  “Of course, our professional customer service agents are also available to passengers who desire or need additional assistance at our airport ticket counters.”

There are currently 587 Self-Service Check-In machines at airports throughout the United States, including 70 units at four major California airports.  American plans to install machines in additional cities throughout 2003. 
Self-Service Check-in is just one of the products that provide American’s customers with more control over their travel experience.


AAdvantage® members traveling domestically can check in and print boarding passes before ever leaving for the airport using AA.com’s Flight Check-in feature.  From the AA.com home page, simply select Reservations and then Flight Check-in from the easy-access menu.  This service is available between one and 12 hours before scheduled departure.

For passengers with paper or electronic tickets wishing to check in, get boarding passes and check baggage at the airport before entering the terminal, American offers more than 300 mobile Curbside Check-in units in over 80 cities.  Passengers who have used American’s Web check-in feature can check their bags through Curbside Check-in as well.

American Airlines is the world`s largest carrier.  American, in concert with American Eagle and the AmericanConnection regional carriers, makes up the American Airlines network.  Together, they serve more than 250 cities in 41 countries and territories with approximately 4,400 daily flights.  The combined American Airlines network fleet numbers more than 1,100 aircraft.  American Airlines is a founding member of the oneworld alliance.

Related stories on ITN:

(06/12/2002) AA Introduces Self-Service Check in at San Francisco

(23/04/2002) AA Expands Interline E-Ticketing to Northwest Airlines

(21/03/2002) AA & Continental Launch Interline E-Ticket Agreement.