Comtec Creates Agency and Call Centre First

has unveiled a new solution that, for the first time, delivers live analysis of a call centre or high street agency`s trading performance.

Caption: Simon Powell
Managing Director, Comtec

Agency/Call Centre Display Board gives managers access to up-to-the-minute, real-time data on booking trends, enabling them to view the number of holiday bookings made by individual consultants, or groups of consultants, that day, week, month or year, to ensure targets are achieved. Additionally, the solution enables bookings to be monitored by individual tour operators. Customers can either display results on a desktop PC or on a wall-mounted display board.

Agency/Call Centre Display Board is run from Comtec`s market-leading agency management system TravelCat, ensuring centralised information is automatically updated from live data, providing management with up-to-date statistics and giving users the power to immediately react to sales trends.

Simon Powell, group chief executive at Comtec said: “We are committed to creating innovative products that meet the needs of the travel industry. Agency/ Call Centre Display Board responds to our customers` needs during today`s difficult trading conditions by providing detailed up-to-the-minute data on how different areas of their business are performing, enabling them to capitalise on their best routes to profits.”


Additional features Agency/Call Centre Display Board include daily turnover figures; the ability to automatically generate targets from last year`s results; user-definable percentage mark-ups, where targets can be linked to past-years` performances; the option to manually create a histogram showing the percentage of targets achieved, and the ability to identify top selling consultants for any period.
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