has recently completed the implementation of its new web based, centralised Hotel Enterprise Solution at Elegant English Hotels.
Designed from the ground up as an Internet native ASP (Application Service Provider) offering, RezLynx? boasts a fully featured CRM incorporating a Property Management System (PMS), Central Reservation System (CRS) and Head Office Management module. RezLynx? Web, a real time Online Booking feature within the system, has also been implemented by Elegant English Hotels
, allowing live last room sales to private guests and agents via the World Wide Web. RezLynx? uses a single, central database to store company, agent and guest history from the entire estate, providing the group with comprehensive data mining capabilities.
“We had been scouring the market for software that would enhance our front office operations and provide an integrated solution for Sales & Marketing, CRM and On-Line reservations when we tripped over Rezlynx”, stated Ashok Dhawan, CEO of Elegant English Hotels. “It has delivered all those aspects in addition to faster and efficient operating processes resulting in savings in human resource costs. Its main benefit to our group is its 22nd century solution for our website plans which is way ahead of its competitors.”
“We are very pleased to welcome Elegant English Hotels as the latest addition to the RezLynx? family”, said Steve Patterson, Managing Director of Guestline. “The single, central database at the core of our software provides users throughout the estate with detailed, up-to-the-minute information, thus creating excellent opportunities to offer outstanding customer service and to maximise revenue.”