Flight Check in Now Available on AA.com

19th Dec 2002

This holiday season, American Airlines is making travel increasingly simple by offering Flight Check-In on AA.com
, which puts this convenience at the fingertips of any AAdvantage customer with Internet access and a printer.

Scott L. Hyden,
Managing Director Interactive Marketing - American Airlines Inc.

According to Henry Harteveldt, Senior Analyst with Forrester Research
, airlines have recognized the benefits technology can bring, and American Airlines is adding a feature that airline travellers clearly value.  His research also shows one in six U.S. airline travellers have already used online check-in. Walking into a busy airport with a boarding pass already printed is a very calming feeling, and Forrester expects even more air travellers will adopt this habit and soon make it a standard practice.
By going to the AA.com home page and from the “Reservations” tab selecting “Flight Check-In,” any customer with an electronic ticket will be able to use the service by logging in with their AAdvantage number and password.

“This opens up a world of possibilities for our passengers to check in from home, the office - or wherever,” said Scott Hyden
, Managing Director of Interactive Marketing for American.  “By logging on to AA.com, customers can now get a boarding pass even before they leave for the airport.”
Flight Check-In on AA.com complements the online ticket purchasing function and comes with additional features making check-in tasks easier, such as the ability
to select a seat assignment and sign-up for Flight Status Notification.  After using

Flight Check-In on AA.com, customers needing to check baggage can take advantage of Curbside Check-In at more than 80 U.S. airports.


Flight Check-In customers can use the service beginning 12 hours prior to the scheduled flight, and up to one hour prior to departure.  They will receive two copies of a boarding pass - one that American may keep and one for their records.  If the boarding pass is lost, customers must see an American Airlines agent at the airport. Inside the terminal, passengers may forgo lines at the ticket counter and head directly to the security entrance with their boarding pass and government-issued photo ID.
Flight Check-In on AA.com advances American’s full suite of customer check-in services, including more than 520 Self-Service Check-In machines and more than 300 Curbside Check-In units at airports throughout the United States. The AA.com Flight Check-In feature is available for customers traveling within or between the 48 continental United States, as well as Alaska, Hawaii and San Juan, Puerto Rico.

Related stories on ITN:

(12/12/2002) AA.com Launches `Million Miles Between us` Sweepstakes

(22/08/2002) AA.com Launches Award-Booking for Business Class Travel

(02/07/2002) Book Travel on AA.com to Earn Up To 2,000 AAdvantage Miles



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