today announced the launch of interline electronic ticketing (ET) with Northwest Airlines
, extending the convenience of electronic ticketing to customers who travel on Delta and Northwest in the same itinerary.
Today, almost 90 percent of Delta customers worldwide take advantage of electronic ticketing.
“In support of our goal to reach 100 percent ET usage by the end of 2004, this enhancement facilitates Delta’s efforts to create customer-focused technology solutions that reduce hassle and add convenience for its customers,” said Lee Macenczak, senior vice president - Sales & Distribution.
Today’s product launch follows the August 2002 introduction of interline ET between Delta and United Airlines.
“Electronic ticketing is the most convenient way to buy airline tickets because there is no paper ticket to misplace, forget or have stolen,” said Macenczak. “And, to add to that convenience, customers now have the flexibility of changing itineraries between Delta, Northwest, and United - without exchanging their electronic ticket for a paper ticket.”
Delta anticipates it will expand interline electronic ticketing technology with several other major U.S. carriers in early 2003. Additionally, development is in progress to extend interline electronic ticketing issuance capability to the travel agency community via the global distribution systems in early 2003.
Interline electronic tickets can be issued by Delta, Northwest or United through their individual reservation centers, airports and ticket office locations. This product is available for all Delta, Northwest, and United flights in electronic ticketing-eligible markets including Delta Connection, Northwest Airlink and United Express flights.
Related stories on ITN:
(27/09/2002) Delta to Introduce New Initiatives to Speed up Check-in Process
(02/08/2002) Delta Announce Enhancements for Online Check in