Olympic Airways Flies High with Mercator`s Outsourced Solution

Olympic Airways, the national airline of Greece, has signed a contract to acquire the new Revenue Accounting Bureau Service from Mercator, the IT division of the Dubai-based Emirates Group.


The deal, the largest single contract in Mercator`s
history, almost doubles the volume of business passing through the Bureau, launched only in June 2002 and already successfully in service at Emirates Airline and Air Tahiti Nui.


Now the bureau, tailor-made for medium to large airlines, will handle about 12 million Olympic coupons a year worth some US $220 million in gross sales, and almost doubling the number it processes annually to 25 million.


The new solution will enable Olympic
to harvest major business benefits from improving revenue, providing accurate billing and verification, reducing accounting bills, enhancing productivity and eliminating training costs.

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Based on Mercator’s industry-leading RAPID solution, it converts data on air tickets and air waybills into the financial and strategic analysis an airline needs to sharpen its competitive edge.


Olympic, founded in 1957, has expanded into a major international carrier flying more than seven million people a year on a fleet of 41 modern aircraft. It serves more than 50 domestic and international cities throughout Africa, Middle East, Europe, North America and Greece.


Angelo Christodoulatos, its Chief Financial Officer, said: “Capturing and understanding the financial data on each and every ticket is crucial to any airline, and Olympic is no exception.


“Put simply, we need to have the most accurate revenue accounting solution available today, and back it up with the best support service on the market. Mercator’s Bureau Service offered us unrivalled functionality and the fastest rollout times, and so was clearly our natural first choice.”


Related stories on ITN:

(04/11/2002) Mercator Customers Shape Future Airline IT Strategy

(14/10/2002) Philippine Airlines Flies High with Mercator

(24/06/2002) Mercator`s New Solution Checks Airline Telecomms Bills

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