have announced a new contract with Parity Group`s training division to provide tailored training to Galileo`s travel agency customers in Europe, Middle East and Africa.
Galileo, a technology leader providing electronic global distribution services (GDS) for the travel industry, has contracted with Parity to provide new customers with the training they need to make the most out of Galileo`s innovative solutions as well as supplying on-going training programmes for existing customers. The new contract will bring cost reductions and enhanced training services to Galileo`s customers.
IT training specialist Parity, chosen after a thorough evaluation and tendering process, will deliver customised courses on behalf of Galileo at locations across the UK and, from 2003, selected locations across Europe, the Middle East and Africa. According to Galileo`s Sue Boag, Customer Service Director - EMEA, the contract was awarded to Parity as they met the existing demand for location-based training and top-quality content in the UK and can also offer extensive Continental European coverage. Galileo will benefit from Parity`s experience developed through partnerships with some of the most dynamic organisations in the IT and Travel sectors.
“Galileo will maintain a flexible, customized approach to training, with Parity providing specialist workshops and e-learning content as required,” said Galileo`s Boag.
Barbara Greenway, managing director of Parity`s training division, said, “We are delighted to be working with Galileo. They focus on increasing choice for their customers at every stage, and we share their commitment totailoring our offerings. They have high standards for their travel solutions, and we are confident we can complement their service with learning sessions that inspire users.”
Related stories on ITN:
(27/11/2002) Galileo and AgentWare Team to Provide WebPoint
(21/11/2002) Wasteels Group Galileo`s Largest Customer Win in France
(07/11/2002) Galileo Business Builders Expands with Cendant Brands