Business Travellers and Airlines Benefit With JetBlue Technology

21st Nov 2002

Wiring up airports, being able to access the corporate network whilst your on the move, means you no longer have to put in extra time to
catch up on the work you have missed whilst you have been travelling.

Catching up on this time often has an impact on your personal life. If
you`re able to work whilst you`re on the move, making the most of the time
out of the office, you probably won`t have to put in the extra hours.

Airports and airlines will also benefit as these facilities mean they`ll
increase the value of the route. If a Business traveller knows that they`ll
be able to work whilst they are on the move if they if they choose a certain
route, the airlines working that route will benefit by attracting a higher
paying, more loyal customer.

But what about business travellers whose journeys don`t include a
stopover. On Lufthansa`s corporate jets, they can send a receive emails
whilst they are in the air, without interrupting the plane`s own
communication systems -this is a huge advantage for business travellers
who fly direct from one destination to another, without spending time in
transit lounges.

In the case of travellers flying low-cost airlines, they run a greater risk
of little or no compensation if their flight is late and they miss the
connecting flight or train to their final destination. With jetBlue, a
US-based low-cost airline, this risk is greatly reduced, as pilots and first
officers are equipped with electronic flight manuals which help them to
make pre-flight load and balance calculations, enabling them to save 20
minutes before every flight.


Imagine the impact a 20 minute saving can have for low-cost airlines,
whose planes are usually boarded and disembarked at a great distance
from the airport terminal. Sometimes the ground transport which takes the
passengers from the airplane to the airport terminal is late, which has a
knock-on effect on the departure of the next flight - or not, for airlines with
technologies such as jetBlue`s.

Technology doesn`t just benefit the business traveller - it also benefits
those working in the airport industry. The majority of airport staff work on
a shift basis. In the past, airports had trouble with staff scheduling, with
too few or too many staff turning up for work. Not only was this
unprofitable, but it also meant (in the case of too few staff working a
shift) that airport staff were being stretched. For instance, staff at
British Airways can access web-based rotas whilst they are at home, to
see if they are still required to work a particular shift.

Airport and airline staff frequently need training on new security services
and regulations, however, this training means they have to take time off,
which is disruptive to the staff, and expensive for the airlines. This can
be solved by providing employees with access to training on the job, so
that all the employee has to do is log onto a PC to receive the latest




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