Telephony Becomes a Walk in the Park With NextiraOne

NextiraOne UK, a leading provider of
world-class communications services and solutions, has designed and
installed a state of the art telephony system to provide enhanced
communications services for customers at The Park Plaza Hotel in
Nottingham, a recent addition to the rapidly expanding Park Plaza hotel
chain.  The system allows the hotel to offer `in-room` telephony
services such as direct dial, voicemail and same number allocation for
frequent guests, as well as voice conferencing facilities for multiple
users.

“Voice conferencing is an essential communication tool for business
customers and a growing source of revenue for the hotel industry,” said
Guy Hilton, general manager, Park Plaza Nottingham.  “By providing state
of the art communications facilities for conferencing and `in-room`
telephony services we can now ensure that our business customers can
operate efficiently outside of the company office.” 

NextiraOne designed the system using the Alcatel OmniPCX 4400 IP-PBX
telephony system.  It allows the hotel to offer guests their own direct
dial number so that callers do not need to be routed via the operator,
saving time and money for both hotel and caller.  Frequent visitors can
also be allocated a permanent number, which allows them to distribute
their contact details to friends and colleagues. 

“Modern telephony services such as voicemail and direct dial should not
be restricted to the office or home,” said Tim Butterworth, head of
business development, hospitality sector - NextiraOne.  “These
technologies have become an integral part of the daily routine.  For
hotel business customers especially, access to modern telephony services
is essential.”

Designed to seamlessly integrate with Fidelio, the hotel industry`s
leading reservation, billing and administration program, the new
telephony system allows staff to control telephony features for each
room through reception`s desktop.  No calls go unbilled, as they are all
relayed through Fidelio, ensuring no loss of revenue.

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