Senior executives from 17 major customer airlines of Mercator
, the Emirates Group IT division, gathered in Dubai to hear more about its plans for the coming year and to share their feedback on their experience of its products and services.
Hugh Pride, Director IT for the Emirates Group, defined Mercator’s three priorities for exceeding its customers’ expectations - reducing the cost of IT, improving customer service and helping to boost revenue.
“Yesterday’s solutions do not address today’s priorities,” he said, “and the whole airline industry is desperate for innovation to help it tackle the twin challenges of continued growth and rising costs.
“We have the latest technology and the crucial skills, and will continue to invest heavily in new generation solutions to meet the widely differing needs of our growing number of customers.”
Mercator’s Customer Forum was held at the company’s brand new, state-of-the-art HQ next to Dubai International Airport which houses more than 600 highly experienced professionals, and is rapidly becoming one of the world’s centres of excellence in airline IT.
Steven Iliohan, Mercator’s GM Business Solutions, reviewed Mercator’s latest innovations, including Nomad, which keeps track of cargo containers as they travel the world; the Chameleon cargo ground-handling system; and ComStar, which saves money by checking airline telecomms bills.
He went on to highlight Mercator’s new bureau service, which takes the headaches out of airline revenue accounting and is now winning customers throughout the industry.
The delegates, representing airlines from all five continents, also enjoyed the essential Dubai attraction - a desert dune dinner in the heart of the dunes near Margham with live entertainment, giving them a unique experience of traditional Arabian culture.
Airlines around the world reaping the benefits of Mercator products include: Air Algérie, Air New Zealand, Air Malta, Air Pacific, Air Tahiti Nui, Air Zimbabwe, British Airways, Emirates, Kenya Airways, Olympic Airways, Qantas, Philippine Airlines, Royal Airways, Royal Air Maroc, Royal Brunei, Singapore Airlines, SriLankan, TACA and Varig.
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