American Airlines Upgrades Self-Service Check-In

Responding to overwhelmingly positive customer acceptance of its Self-Service Check-In machines, American Airlines

has added even more options for travelers to use when checking in for their flights at airports around the country.
Since August alone, American and American Eagle have installed Self-Service Check-In machines at 18 airports, bringing to 50 the total number of airports equipped with the machines.

“Our customers have given us excellent feedback on our Self-Service Check-In machines and we believe they will be even more pleased with the new features,” said Ralph Richardi, American’s Senior Vice President-Customer Services. “Customers now have the ability to stand by for an earlier or later flight and to request an upgrade using their AAdvantage® electronic upgrades. These new options complement the existing conveniences of Self-Service Check-In, which allow passengers to check in for their flights, select their seats, obtain boarding passes and even check luggage, all in one quick and easy step.

“More than five million customers have already learned how easy it is to use Self-Service Check-In,” Richardi said, “and the machines are easy to find. Bright yellow arrows direct customers to them at airport locations. Self-Service provides a convenient check-in alternative for our customers, while enabling our highly skilled Customer Service representatives to focus on helping passengers who need or desire additional assistance.”

The new Self-Service Check-In options allow passengers to:


Stand by for an earlier or later flight to the same destination on the same date of travel when their ticket permits. Eligible passengers will be offered up to three alternate flights to choose from, and connecting segments are included.

Upgrade to the next cabin using AAdvantage electronic upgrades, once it has been verified that passengers have sufficient upgrades in their accounts.

From now until Dec. 31, 2002, first-time Self-Service Check-in users will receive 500 AAdvantage bonus miles when they check in at the machines.

Related stories on ITN:

(08/03/2002) Interline Electronic Ticket Agreement Between AA and United

(21/03/2002) AA & Continental Launch Interline E-Ticket Agreement.

(23/04/2002) AA Expands Interline E-Ticketing to Northwest Airlines