Galileo International -connected
travel agents worldwide now have the highest-level, state-of-the-art
connectivity to the most accurate and timely hotel information and
availability with Galileo`s new RoomMaster(R) Inside Shopper(TM).
Inside Shopper provides travel agents direct access to the reservation
systems of participating hotels at all stages of the booking process, starting
with the initial inquiry, to offer live availability, rates and inventory.
Marriott International is Inside Shopper`s premier hotel partner, providing
Galileo agents direct access to Marriott`s inventory.
Exclusive to Galileo`s Inside Shopper customers, Galileo allows travel
agents to include frequent guest numbers in the availability request so that
participating hotels can tailor their responses to specific travelers. For
example, Marriott guarantees room availability for high-level frequent guests
and with Inside Shopper, Marriott can now provide a customized response to
special customers from the initial availability request.
“Inside Shopper will provide agents with consistent data throughout the
entire booking process,” says Louise Meyer, Galileo`s director of Hotel
Business Development. “This will give travel agents greater reliability and
confidence in the product they are booking and will save them a great deal of
time. Our exclusive ability to include frequent guest numbers in the
availability request allows hotels to recognize their premier customers while
helping agents provide superior service that builds customer loyalty.”
“Thanks to Galileo`s Inside Shopper, we can now provide travel agents with
the most accurate and up-to-date rate and availability data directly from
Marriott`s central reservations system, allowing single image inventory
through all electronic channels,” said Bruce Wolff, Marriott`s senior vice
president for Distribution Sales and Marketing. “When used in conjunction
with Marriott`s EM master chain code, the functionality provides agents with
the data to give their clients the most comprehensive hotel information
“Inside Shopper provides our hotel partners with the next-generation of
seamless selling capabilities they need to offer the best customer service and
support,” said Michael W. McCormick, senior vice president Hospitality and
Leisure Services for Cendant`s Travel Distribution Services Division, which
also oversees WizCom, TRUST International, and THOR operations. “Inside
Shopper is part of our larger mission to provide our customers with a higher
level of distribution capabilities at the value they demand.”
Inside Shopper also has a new screen layout that provides clearer, more
concise information on the initial availability screen.
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