Continental Expands eService Center Check-in Options

11th Oct 2002

Continental Airlines

is expanding the number of customers eligible to use the carrier`s wide network of eService self-check-in kiosks. The airline also said more customers are checking in using eService Centers than by using traditional ticket counters.
“With the largest eService network of any airline in the world, more than one million customers each month now are opting to use our quick and convenient eService Centers,” said a Continental spokesperson. “By focusing on eService Center deployment growth and software speed, Continental customers enjoy the fastest moving ticket counter lines in the industry, if and when they exist at all. By introducing new functionality, we`re working to enable those customers who can`t yet check in at an eService Center to be able to do so should they choose to.”

Domestic U.S. customers with itineraries that include connections from a Continental flight to a Continental codeshare flight operated by Northwest Airlines may now check in once using an eService Center for their entire journey. In addition, customers connecting to most major airlines may check their bags to their final destination using an eService Center.

In addition, customers flying Continental in large tour groups also can use eService check-in.

Continental operates 668 eService Center kiosks in 111 cities, hundreds more than the number operated by the carrier with the second-largest network. More than one million Continental customers check in using eService Centers each month. The kiosks enable customers to check in, check luggage and print boarding passes and receipts using a touchscreen display. Customers also may change seats using an interactive seat map, change flights, add a OnePass frequent flyer number, or standby for upgrades.


Related stories on ITN:

(23/04/2002) Continental Selects Worldspan for E-Ticketing


(21/03/2002) AA & Continental Launch Interline E-Ticket Agreement.

(02/11/2001) Continental Airlines Adds Fee For Paper Tickets



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