Galileo Delivers Consumers Protection From Fare Increases

Galileo International
, a
provider of electronic global distribution services (GDS) for the travel
industry, announced today that it is the first GDS to offer Enhanced Fare
Guarantee, which guarantees a quoted airfare to a customer until midnight
local time the day following its quotation. 
Travelers who are unable to
purchase their tickets immediately are now provided with protection against
price increases.  The new Enhanced Fare Guarantee from Galileo`s
GlobalFares(TM) supports carriers in their efforts to offer consumers improved
customer services.
 
“We`re excited to be the first to offer a fare guarantee for consumers,”
said Galileo`s Dan Neuburger, EVP and General Manager, The Americas.  “No
longer will consumers be adversely affected when fares have increased shortly
after their reservations have been made.  Our Enhanced Fare Guarantee
illustrates yet another way that Galileo is proactively extending value and
cost-effective benefits that both subscribers and suppliers can deliver to
their customers.”
 
The new service, made possible through Galileo`s GlobalFares` state-of-
the-art technology, is currently available for tickets issued on reservations
made in the Apollo(R) system for North American fares from participating
airlines.  United Airlines is the first airline to participate in the optional
service.
  The fare guarantee will apply to North American fares that have been
quoted and stored in the Apollo system.  Eligibility for Enhanced Fare
Guarantee is limited to Passenger Name Records (PNRs) that involve only a
single carrier (including code-share flights).  Fares will be guaranteed for a
period of time extending until midnight of the calendar day after the fare has
been stored.  The guarantee however will not supercede any ticketing or
advance purchase restrictions.  For example, if today is the last day to
purchase a seven-day advance fare, the guarantee will expire at midnight
tonight, not tomorrow night.
 
At the time a ticket is issued, if a lower fare is found, the Apollo
system will prompt the agent, giving the consumer the opportunity to purchase
the lower fare.  If the fare has increased but the fare stored in the Apollo
system is within the guarantee period, the ticket will automatically be issued
at the previously quoted fare thereby creating seamless protection to the
consumer.


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(15/08/2002) Galileo Signs Global Agreement With SAP

(14/08/2002) AAA First to Deploy Galileo International Web Services

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