BA Adopts Sabre Resource Systems for Airport Operations

Sabre Holdings Corporation and British Airways have signed an agreement that will provide industry-leading software to help the airline more effectively manage its personnel operation.

Under the agreement, British Airways
will implement the Sabre
StaffAdmin employee tracking and assignment system, providing the latest technology to manage the difficult task of employee staffing and administrative work processing.
The StaffAdmin system gives administrators and employees access to a database that contains a wide range of information including shift schedules, and it creates a work environment for monitoring and updating employee schedules. The current release of StaffAdmin that British Airways will be implementing adds Web-based access to allow employees to perform work- related shift bidding, schedule checks, overtime and vacation day requests from home, on the Web or at a self-service kiosk.

British Airways selected the system to ensure that it has the right people scheduled for the right activities and can meet ever more stringent European Work Time limitations.

“Providing excellent customer service whilst realizing effective utilization of resources is critical in today`s environment,” says Andy Garner, general manager of Business Development for British Airways. “With this system, British Airways will be able to efficiently administer the 8,000 ground staff who work at Heathrow and Gatwick airports while providing employees a means to manage their work schedules from kiosks.”

The StaffAdmin system is designed to ensure that airlines optimally manage administrative tasks for their employees. The system was first introduced in 1991 with American Airlines and is also in use today with others in the industry, including Belgian Ground Services (formally Sabena Airlines) and bmi british midland. Through deployment of the StaffAdmin system, airlines have been able to achieve up to a 20 percent improvement in administrative staff utilization through paperwork reduction and increased employee involvement in data entry. They have also decreased costs by up to 15 percent for mistakes in the reconciliation and processing of manually compiled time and attendance data and delivered up to 5 percent staff utilization improvement through improved rostering.


“The airline industry today is faced with ever-increasing challenges to improve operational efficiencies and maximize resource utilization, and the StaffAdmin supports the business to accomplish those goals,” said Steve Clampett
, president of Airline Products and Services for Sabre.

British Airways is one of nearly 200 airlines that currently use the Sabre portfolio of products and services to enhance their operations.


Together with the Sabre StaffPlan staff forecasting and planning system and the Sabre StaffManager automated staff allocation system, Sabre offers a complete 360-degree solution set, enabling airlines to optimize the plan for their resources, administer that plan once complete, and manage the plan as the airline conducts its operations in real time.

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