Agentware Named as Endorsed Carlson Wagonlit Travel Associates Web Fare Tool

16th Jul 2002

AgentWare announced today that its Travel
Console has been named by the Carlson Wagonlit Travel Associate Division as
an endorsed Web fare tool for their network of affiliated, franchised travel
agencies in the United States. 
Agentware`s Travel Console can better serve
corporate and leisure companies by providing Web fare choices in addition to
negotiated and regularly available fares. 

“Carlson Wagonlit Travel Associates routinely seek to offer their clients
the highest levels of service and experience possible, and naturally, we
look for technology that can further improve our service delivery,” states
Dave Zitur, CIO and vice president of finance at Carlson Wagonlit Travel
Associate Division.  “AgentWare Travel Console greatly enhances our service
level by expanding the universe of fares we present to customers, and
represents the most cost-effective method for providing these fares to our
clients.  The Internet will never threaten our agencies` future with
leading-edge technologies like this.”
Carlson Wagonlit Travel Associate Division consistently ranks as the top
travel agency franchise organization in the United States with 1,000
affiliate agencies.

“Carlson Wagonlit Travel is the largest travel agency group to adopt Web
faring technology,” states Les Ottolenghi , CEO and Co-Founder of AgentWare.
“AgentWare is honored to have been chosen by one of the travel industry`s
great organizations.  Clearly, Web faring solutions are becoming an integral
part of the industry`s mainstream service delivery system.”

The AgentWare Travel Console is a Web fare search tool dedicated to
enhancing the value provided by travel agents. Travel agencies can track and
report on Web bookings made via the Travel Console through adapters to
popular back-office systems. Customer profiles and Super PNRs can be created
and stored using the Travel Console, enabling travel agents to track
customer purchases and service transactions made with Web-based vendors.
New administrative features allow agency managers to add, delete and manage
user accounts, as well as set global search parameters for their entire
organization.  Streaming results provide instant information to travel
consultants, decreasing wait time and increasing efficiency.  AgentWare is
currently releasing new functionality in Travel Console that automates the
capture of booking information from web sites and places it in a PNR Wizard
for storage.

Related stories on ITN:

(11/07/2002) TravelCLICK Develops Next Generation Tool with AgentWare
(25/06/2002) Maritime Selects Agentware to Serve up Web Fares in Canada
(13/06/2002) AQUA to Integrate Agentware`s Web-Based Fares



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