has announced changes to its ticketing policy for customers flying on leisure fares who wish to use a paper ticket.
Effective tomorrow, June 19, in markets where e-tickets are available, paper tickets will include an additional $10 surcharge.
The carrier also announced that existing e-tickets converted into paper tickets at the customer`s request will include the same $10 surcharge. The $10 surcharge will not apply to customers flying on business fares. In Canada and Northwest points of sale in the Caribbean, the surcharge will be based on the exchange rate equivalent to USD10 at the time of ticketing.
“Electronic tickets open the door to an array of customer conveniences and services, such as Internet check-in at nwa.com,” said Al Lenza, vice president of distribution and e-commerce. “In May, a record 79% of our domestic customers utilized e-tickets, and of those passengers, one out of every three utilized self-service check-in at one of hundreds of our E-Service Center kiosks or at nwa.com Check-In.” Customers flying on business fares booked in the P, F, J, C, Y and B fare booking codes will continue to have the option of either paper or electronic tickets at no additional cost. The surcharge will apply to tickets purchased at leisure fares directly from Northwest Airlines through its airport and city ticket offices and reservations centers.
Northwest also cited the expansion of “interline” ticketing, the ability to use a single electronic ticket on more than one airline, in its announcement. The carrier now has interline capabilities with American Airlines, United Airlines and Continental Airlines and has plans to implement additional interline partnerships later this year. Together with Northwest, the current agreements make it possible for a customer to use a single e- ticket across four of the five largest airlines in the United States.
Related stories on ITN:
(23/04/2002) AA Expands Interline E-Ticketing to Northwest Airlines
(06/02/2002) Northwest E-Check In Success.