By deploying workforce management software from Radiant Systems, Inc.
(NASDAQ: RADS), Marriott International, Inc.
(NYSE:MAR) has provided employees at 175 full-service hotels with a sophisticated tool aimed at aligning resources with the needs of customers.
Marriott managers use Radiant Workforce Management to match associates` shifts with forecasts of room occupancy and events. Marriott now schedules resources more accurately to meet business demand, thereby reducing avoidable costs and optimizing customer service. Activity-based scheduling also assigns associates to various roles within each shift to further focus on customers.
“Radiant`s products enhance operational efficiencies and improve productivity across the enterprise to offer customer value that is critical in the hospitality industry,” said Jeff Edwards, General Manager of Radiant`s Hospitality Industry Group. “Our work with Marriott, a technology leader in the hospitality industry, demonstrates the benefits Radiant`s products offer to global hotel operators and positions us as a key supplier to the industry.”
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