United.com Continues to Break Records

United.com today announced that customers and travelers logged on to the
United Airlines (BULLETIN BOARD: UALAQ) website, http://www.united.com/ ,
in record numbers in January 2004, beating all previous records for usage,
bookings and booked sales set in October 2003. Compared to January 2003,
online ticket booked sales were up 19% in January 2004. Additionally, on
January 7, 2004 united.com set a new record for the best single day booked
sales in its history.

Pete Peterson, President, Travel Distribution, UAL Loyalty Services, said,
“By delivering a superior website shopping experience with the lowest
prices, United`s total fare selection, no extra booking fee and 1,000
bonus miles with every purchase, united.com is a great way to buy a ticket
on United. In addition, more and more travelers are realizing that
united.com is a one-stop- shop for all their travel needs, including air,
car, hotel and vacation packages. We want to thank our customers for
continuing to log onto united.com in record numbers and for making January
2004 our most successful month to date.”

United.com offers a full suite of services to meet the needs of the most
discerning business and leisure travelers. By visiting united.com,
customers can purchase airfare, including last minute discounted fares, to
all domestic and international destinations flown by United and its Star
Alliance partners. United.com also offers the ability to book low-price
vacation packages online as well as information on cruise packages from
all the major cruise lines. Online customers can also save up to 50% off
thousands of hotels worldwide and take advantage of exclusive mile-earning
car rental opportunities.
Other special features and offerings available exclusively at united.com
that continue to drive traffic to the website include:

** Exclusive UnitedEscapes(R) Vacation Package Promotions: UnitedEscapes
makes last minute travel easier than ever by offering online visitors
combined air, car and hotel packages at the guaranteed lowest price(1).
And for a limited time, United.com also allows registered users of
united.com who are Mileage Plus members to save up to $200 toward a
UnitedEscapes vacation package(2)—http://www.united.com/ueflynow . Such
customers who book a United flight on united.com by March 31, 2004 and fly
by April 9, 2004, qualify for a $50 rebate valid toward any UnitedEscapes
vacation package booked between April 1 and July 31, 2004. Rebates may be
earned up to four times during the promotion period for savings of up to

** Early Bird Mileage Plus offer: All Mileage Plus(R) customers who book
their flights on united.com for travel in the first quarter of 2004 can
significantly boost their miles through the Early Bird Mileage Plus
promotion(3). This special offer allows customers to earn triple miles on
all future, paid, qualifying travel through March 31, 2004 when they fly
qualifying 10,000 miles by January 31, 2004; double miles on all future,
paid, qualifying travel until March 31, 2004 when they fly qualifying
10,000 miles by February 29, 2004; and 5,000 miles when they fly
qualifying 10,000 miles by March 31, 2004. To register, customers can go
to http://www.united.com/earlybird .
United.com has also added a number of new and enhanced site features over
the past months to meet the increasingly sophisticated needs of its
customers and to provide the easiest and most convenient online travel
services available, including:
** EasyCheck-in Online: United.com allows customers to save time and avoid
lines at the airport by checking in and printing their boarding pass
online and then proceeding directly to security at the airport. Customers
can use EasyCheck-in Online for any United, United Express or Ted flights
within the U.S., San Juan, Puerto Rico, St. Thomas and the Virgin Islands
1 to 24 hours prior to travel. Ticket holders can also earn up to 1,000
Mileage Plus bonus miles by using this incredibly convenient feature.
Simply go to http://www.united.com/easycheckinonline .


** 1000 Miles Online Booking Bonus: United.com customers who are also
members of United`s award-winning Mileage Plus frequent-flyer program can
earn 1,000 bonus miles(4) when they purchase qualifying air travel on
united.com. In addition, customers who complete a car rental with one of
our preferred partners and take advantage of their special offers can earn
250 extra bonus miles when booked through http://www.united.com/ .

** Online Refunds and Exchanges: united.com gives customers new power to
manage their travel plans by allowing them to quickly and easily change
their itinerary and exchange E-tickets online. In addition, all refunds or
charges that result from itinerary changes can be processed automatically
and securely at http://www.united.com/changeitinerary .

To celebrate the record-breaking month of January, united.com is giving
away a trip to see the world. The winner will receive 400,000 miles that
may be used for the winner and a companion to see the world on United and
Star Alliance partners. The winner will be randomly selected from those
Mileage Plus customers who booked their ticket(s) online at united.com
during the month of January 2004. The winner will be notified by March 1,
United and United Express operate more than 3,400 flights a day on a route
network that spans the globe. News releases and other information about
United can be found at the company`s web site at http://www.united.com/ .