Northwest Offers Self-Service Standby Option

Northwest Airlines today announced that it now offers customers the
ability to stand by for earlier flights the same day through both its
nwa.com Check-in and airport kiosk self-service check-in options.

“Our research revealed that one of the leading reasons our customers were
standing in airport counter lines was because they wanted to travel on an
earlier flight,” said Robert Isom, senior vice president of customer
service. “Our new self-service standby technology will expand the speed,
convenience and control of Northwest`s self-service check-in options to
those customers.”

Effective immediately, when an earlier flight is offered on the same day
within six hours of the customer`s original domestic or U.S.-Canada
scheduled flight, e-ticketed customers using Northwest`s nwa.com Check-in
service or an airport kiosk will be asked if they would like to stand by
for an earlier flight during the check-in process.

If a customer indicates that they would like to stand by, Northwest`s
self-service technology will either provide them with the documentation
necessary to proceed to the departure gate or a boarding pass with a seat
assignment for the requested earlier flight.

Northwest does not charge its customers to stand by for earlier flights on
the same day that their original domestic or U.S.-Canada flight is
scheduled, and nearly all of its fares permit same day standby.

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Customers who have already checked in, but later decide they would like to
stand by, can also utilize the new service. Northwest self-services allow
customers to “re-enter” the system, and requesting standby on an earlier
domestic or U.S.-Canada flight can also be done at that point.

Northwest offers its customers 819 kiosks in 193 airports in the United
States, Canada, and Japan, more locations than any other airline.

Usage of Northwest`s convenient self-service nwa.com Check-in and self-
service airport kiosk options climbed to a record 70.3 percent of its
customers in December.
“Nearly 2.1 million Northwest customers used our self-service options in
December to save time and avoid waiting in line,” said Al Lenza, vice
president of distribution and e-commerce. “Printing out boarding passes
through our innovative nwa.com Check-in service grew faster in December
than did kiosk usage.”
“Nearly 2.1 million Northwest customers used our self-service options in
December to save time and avoid waiting in line,” said Al Lenza, vice
president of distribution and e-commerce. “Printing out boarding passes
through our innovative nwa.com Check-in service grew faster in December
than did kiosk usage.”
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