American Eagle has appointed Jon Snook as the Senior Vice President of
Customer Service for the airline, effective immediately. In his new role,
Jon will have responsibility for all of Eagle`s airport operations, 4,000
Customer Service, Field Service, Ground Support and Ramp employees as well
as the carrier`s 1,300 flight attendants.
“Jon is an energetic leader and a great communicator with an extensive
background in aviation,” said American Eagle President Peter Bowler. “I`m
delighted to have someone with his depth and breadth of experience in this
role. His appointment emphasizes the importance of good customer service
to our passengers.”
Snook started his career in the aviation business with Plane Cargo Ltd.,
joining American as an airport agent in 1986. Since then, he has held a
series of progressively responsible roles at AA in Airport Services,
Reservations and Sales, including Managing Director-AAHolidays; Managing
Director-Sales and Marketing, Europe, Middle East and Africa; and Managing
Director-Alliance Planning. Most recently, Snook served as the Regional
Managing Director-Central Division, leading a significant component of
American`s Customer Service team.
Snook and his wife, Anette, live in Southlake, Texas, with their two
children, Julia and Toby.
In other organizational changes, Stan Henderson, who, until May 2003
served as Senior Vice President of Customer Service, will add to his
current responsibilities as Chief Operations Officer the leadership of the
company`s Flight and System Operations Control (SOC) departments.
As measured by the number of passengers carried each year, American Eagle
is the largest U.S. regional airline, operating over 1,400 daily flights
to more than 130 cities throughout the United States, Canada, the Bahamas,
Mexico and the Caribbean.
American Airlines is the world`s largest carrier. American, American Eagle
and the AmericanConnection(R) regional carriers serve more than 250 cities
in over 40 countries with more than 3,900 daily flights. The combined
network fleet numbers more than 1,000 aircraft. American`s award-winning
Web site, AA.com, provides users with easy access to check and book fares,
plus personalized news, information and travel offers. American Airlines
is a founding member of the oneworld Alliance.