Delta Air Lines announced today it is improving the travel experience for
New York passengers by expanding its presence in New York City, with
enhancements to its service and terminal at John F. Kennedy International
Delta`s new schedule:—Increases the number of Delta`s daily departures
from JFK—Adds eight new destinations from New York-JFK—Adds 14
additional frequencies in existing markets out of New York-JFK—Better
utilizes Delta`s assets at JFK (terminal and gate space)—Delta also
announced a plan to invest approximately $300 million in its terminal at
New York-JFK to upgrade systems and processes “behind the scenes” which
will enhance the customer`s travel and airport experience.
“Whether they are traveling for business or pleasure, with our service
from JFK and five other New York area airports, customers can easily and
efficiently make travel arrangements to many domestic or international
destinations with one phone call or with a visit to one Web site,” said
Vicki Escarra, Delta`s executive vice president and chief marketing
officer. “New York is the world`s largest air travel market, and is a
major focus of Delta`s growth plans.”
New destinations, more flights:
Delta announced its New York-JFK plans through September, and said changes
beyond September would be announced later this year. Through September,
—Begin new service from New York-JFK to Denver, and San Juan, Puerto
Rico, with two flights each on April 4; to Santo Domingo, Dominican
Republic, with two flights on June 1; and to San Diego, with two flights
on July 1. Delta` low fare service, Song, also will begin service to Ft.
Myers, Fla., with two flights on May 1.—Offer additional service to
four existing destinations from New York- JFK, including one additional
flight each to Los Angeles, San Francisco and Seattle starting April 4;
one additional flight to Las Vegas starting June 1; and another single
flight to San Francisco starting Sept. 1.—The Delta Connection also is
introducing new and expanded service from New York-JFK. Delta Connection
carrier Chautauqua will:—Begin new service from New York-JFK to
Savannah, Ga., on June 1 with two flights; and to Greensboro, N.C. and
Charleston, S.C.; on July 1 with two flights each. Chautauqua will operate
these new flights with 50-seat regional jets (ERJ).—Offer additional
service to Cincinnati, Detroit, Norfolk V.A.; Raleigh-Durham N.C; and St.
Louis with a total of nine additional flight frequencies.
“This new service complements the service we offer from New
York-LaGuardia, and allows our customers to choose the most convenient
airport option for them,” said Escarra. “In addition, the increased
frequency of flights to five destinations we already serve truly enhances
the service we offer in New York.”
As a result of its New York growth, Delta will recall approximately 200
flight attendants to be based in New York City, and a number of Airport
Customer Service (ACS) employees throughout its system. Final details of
the ACS recalls will be determined at a later date.
Facilities upgrades improve customer travel experience
Delta also announced a plan to invest approximately $300 million at New
York-JFK over the next six years to upgrade systems and processes in
Terminals 2 and 3.
“New Yorkers may have to pardon our dust for awhile, but the improved
travel experience will be well worth it,” said Escarra. “Delta`s planned
investment in our New York facilities is part of our ongoing desire to
improve customer service everywhere we fly.”
Some planned enhancements “behind the scenes” include upgrades to the
terminal air conditioning system, improved baggage systems and other
infrastructure repairs and refurbishments. More noticeable improvements
for the customer will be better directional signage, more visible and
consistent Delta branding, the addition of bus connection to the new Air
Train, road repair and more.
The timeline for the facility enhancements is still under development with
the Port Authority of New York and New Jersey. Two projects—
enhancements to the Terminal 3 check-in lobby and refurbishment of
Terminal 2 restrooms—are scheduled to be complete this spring.
Celebrating new service
Delta is celebrating its new service by offering customers special sale
fares between New York-JFK and most of the destinations it serves via
Delta, Delta Connection and Song. One-way sale fares start as low as $59.
Tickets must be purchased on a round-trip basis on or before Feb. 6, 2004.
See below for blackout dates and other important restrictions. Other sale
fares are also available to/from New York`s LaGuardia airport. See
delta.com, or contact a Delta reservations agent for more information and
Delta is celebrating its new and expanded service in New York today by
offering free coffee and newspapers, while supplies last, to passengers
departing New York-JFK, and various other surprise giveaways throughout
the city. Customers will see rolling billboards and newspaper ads
promoting Delta`s new service.