Delta Air Lines Receives Award

27th Jan 2004

Delta Air Lines today announced that it was named the recipient of Air
Transport World`s 2004 Technology Leadership Award.

Delta was recognized for the reinvention of the airline`s technology
infrastructure by its Delta Technology subsidiary through the creation of
the company`s instant-access Delta Nervous System (DNS). The award honors
an airline, small or large, that has displayed innovative, superior
management in applying technology to bring exceptional service to the
traveling and shipping public.

“Few carriers have the combination of courage, vision and expertise
required to understand that the benefits of a totally interconnected
real-time data world are more than worth the effort it takes to achieve
it,” said J.A. Donoghue, Air Transport World`s editorial director. “Delta
Air Lines has that courage and its Delta Technology subsidiary has the
vision and expertise needed to transform the carrier`s IT infrastructure
totally by creating the Delta Nervous System, a profound transformation
that simultaneously makes Delta a more efficient competitor and a more
customer-friendly airline.”

Since 1997, Delta has pursued an aggressive program to eliminate the
multiple data silos prevalent in most organizations and renew the
computing infrastructure at 115 worldwide locations. Establishing “a
single version of the truth,” DNS enables employees and customers to have
up-to-date information at their fingertips. The common data and refreshed
hardware platforms have allowed Delta to transform the airport experience
for its customers as well as deliver internal operational efficiencies.

“This unique, real-time infrastructure is a result of the partnership
between Delta and Delta Technology,” said Delta Air Lines CIO and Delta
Technology CEO Curtis Robb. “It has transformed the way Delta conducts
Delta`s industry-leading airport model includes new employee roles, such
as lobby assist agents and service excellence coordinators, access to
almost 850 self-service kiosks, and availability of more than 550 Delta
Direct phones in the lobby and gate areas to handle complex ticket
“Our customers are enjoying the speed and convenience that Delta`s self-
service airport technology offers. From kiosks to enhanced gate reader
technology to Delta Direct, our remote phone product, customers today have
greater control over their travel experience,” said Rich Cordell, Delta`s
senior vice president-Airport Customer Service. “And, we`ll continue to
invest in airport technology that gives customers choices and saves them
The awards will be presented in Singapore at Air Transport World`s Gala
Awards Dinner on Monday, Feb. 23, at the Swissotel Singapore.


Air Transport World is the leading monthly magazine serving the airline
and commercial aircraft manufacturing industries. The magazine began its
annual awards program in 1974 to recognize excellence in the airline and
commercial aerospace industries. Air Transport World is published by Ohio-
based Penton Media (PTON), a diversified, global business-to-business
media company.

Delta Technology is Delta Air Lines` wholly owned information technology
subsidiary. Headquartered in Atlanta, Ga., DTs 1,800 IT professionals
develop innovative technology solutions to improve the travel experience
for Delta customers, enhance shareowner value and increase employee
Delta Air Lines is proud to celebrate its 75th anniversary in 2004. As the
world`s second largest airline in terms of passengers carried and the
leading U.S. carrier across the Atlantic, Delta offers 7,318 flights each
day to 487 destinations in 82 countries on Delta, Song, Delta Shuttle,
Delta Connection and Delta`s worldwide partners. Delta was the first U.S.
airline to operate regional jets and currently utilizes the largest RJ
fleet. Delta is a founding member of SkyTeam, a global airline alliance
that provides customers with extensive worldwide destinations, flights and
services. For more information, please visit



Recommended for you

Follow Breaking Travel News

Travel Events Calendar

Media Partnerships

Global Restaurant Investment ForumThe Hospitality & Tourism SummitCATHIC
ITB AsiaChina Outbound Travel & Tourism MarketThe Travel Marketing Store
Serviced Apartment SummitWorld Travel MarketIMEX
AHICWTTCRoutes Online
UBM Aviation