United Revises Ticket Policies

27th Jan 2004

United Airlines and United Express today announced
revised ticketing policies for travel to and from destinations impacted by
severe winter weather in the Midwest and Northeast. Effective immediately,
these new policies apply to all customers traveling on January 27, 2004
for cities affected in the Midwest. Additionally, these new policies apply
to all customers ticketed on or before Jan. 27, 2004 for travel through
January 29, 2004 for cities affected in the Northeast.

Affected states in the Midwest include Ohio, Michigan, Illinois, and
Indiana. Affected states in the Northeast include Pennsylvania, New York,
Maryland, Connecticut, Rhode Island, North Carolina, New Jersey and

For customers currently in these affected cities who would like to return
to their point of origin, all rules and restrictions regarding standard
change fees, day or time applications, and/or minimum stay or Saturday
night stay requirements have been waived. Customers may be rebooked on any
available flight in the same class of service. Tickets must be reissued or
revalidated by midnight on the day of the original scheduled departure.

Customers with unused tickets for travel within this time period may make
one ticketed change to their travel itinerary between the same origin and
destination with no fee, penalty or fare increase, providing the same
booking code is available. Tickets must be reissued/revalidated by
midnight the day of the original scheduled departure.

Customers who wish to reschedule a completely new itinerary for travel
scheduled within this time period may do so without paying a change fee,
but are subject to paying the difference if the fare is higher.


These policies also apply to any Mileage Plus tickets that meet these same
date and itinerary guidelines.

United and United Express operate more than 3,400 flights a day on a route
network that spans the globe. News releases and other information about
United can be found at the company`s web site at http://www.united.com/ .



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