Self-Service Available with Codeshare

23rd Jan 2004

Delta Air Lines today announced that it will extend its self-service kiosk
network to Continental and Northwest codeshare customers, providing them
with speed, convenience, and control when they travel. Continental and
Northwest-ticketed customers originating their travel on Delta-operated
flights will be able to use Delta`s 846 kiosks, the most of any airline,
to check in.
Customers who hold an interline electronic ticket originating on
Delta-operated flights but connecting to other airline flights can now
check in using Delta`s self-service kiosks. Previously these passengers
had to visit an agent to check in. This includes both Continental and
Northwest codeshare customers as well as customers connecting to any of
Delta`s other interline ticketing partners.

In addition, Delta-ticketed customers traveling on Continental- and
Northwest-operated originating flights may use Continental`s and
Northwest`s convenient kiosks to check in.

“Delta`s self-service options provide a two-minute or less check-in
experience, putting customers in control and saving them time - something
they`ve asked for.” said Rich Cordell, senior vice president, Airport
Customer Service. “We`re delighted to be able to offer our
industry-leading airport model, including kiosks, to our valued codeshare
customers, as well. Our goal is to continue to attack airport lines and
any process that makes customers wait.”

With this enhancement, Delta`s interline and codeshare customers will now
be able to use kiosks to check their bags to their final destination and,
in most cases, receive boarding passes for all flight segments upon
check-in. If boarding passes for connecting flights are not available at
check-in, kiosks now will be programmed to print a document to advise
customers to check in with the operating carrier when connecting. Finally,
Delta`s kiosks now will direct customers to the operating carrier if
another airline is operating the flight.

Delta`s industry-leading airport model includes new employee roles, such
as Lobby Assist Agents and Service Excellence Coordinators, access to
almost 850 self-service kiosks, and availability of over 550 Delta Direct
phones in the lobby and gate areas to handle complex ticket transactions.


“All of the elements of our service model are available to our Continental
and Northwest codeshare customers traveling on Delta,” said Cordell. “This
is another great benefit of our codeshare alliance. They can use our Delta
Direct phones for complex ticket changes in the airport lobby, talk with
our Lobby Assist Agents when they need personal assistance, and now, they
can use our kiosks for easy and convenient check-in.”

After signing a marketing agreement last year, Continental, Northwest
Airlines and Delta began placing their codes on each other`s flights this

Continental, Delta and Northwest customers now enjoy joint frequent flyer
accrual and reciprocal access to each airline`s airport lounges—
Continental`s Presidents Club, Delta`s Crown Room Club and Northwest`s
Frequent flyer program members of the three carriers benefit from being
able to book and redeem miles for itineraries that include the combination
of any Continental, Delta and Northwest-operated flights by using just one
Delta Air Lines is proud to celebrate its 75th anniversary in 2004. As the
world`s second largest airline in terms of passengers carried and the
leading U.S. carrier across the Atlantic, Delta offers 7,318 flights each
day to 487 destinations in 82 countries on Delta, Song, Delta Shuttle,
Delta Connection and Delta`s worldwide partners. Delta was the first U.S.
airline to operate regional jets and currently utilizes the largest RJ
fleet. Delta is a founding member of SkyTeam, a global airline alliance
that provides customers with extensive worldwide destinations, flights and
services. For more information, please visit .



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