American Airlines Marks Industry First

13th Jan 2004

Passengers traveling back to the U.S. from Charles De Gaulle airport in
Paris have been flying through the airport more quickly than ever thanks
to American Airlines` four newly installed AA(R) Self-Service Check-In
machines. American is the first U.S. carrier to offer automated check-in
for international travel from Europe, and is planning additional
deployments in other major European gateways.

“The installation of Self-Service Check-In machines in Europe is a
continuation of our focus on increased customer service at our airports,
including added convenience and customer choices,” said Monte Ford, senior
vice president and chief information officer at American. “Passengers
traveling back to the U.S. from Paris—and eventually from other major
international gateways—will be able to enjoy greater timesavings and
convenience with automated check in at these machines, often times in less
than 90 seconds.”

In fact, since the launch of AA Self-Service Check-In at Charles De Gaulle
in December, almost 1,000 passengers have used the new machines. All four
machines are available to passengers checking in with or without bags to
check. AA Self-Service Check-In machines will not alter the mandatory
security agent screening that takes place immediately prior to check in.
The Self-Service Check-in machines may also be used by passengers with
connections beyond the American Airlines hubs of Dallas-Fort Worth, John
F. Kennedy, Miami and Chicago airports, including all of American`s
destinations in the continental U.S., Hawaii, Alaska, US Virgin Islands
and Puerto Rico.
American Airlines` automated check-in options have already been
successfully used by more than 47 million customers in the U.S., since the
first Self-Service Check-In device was installed in 2000. This year alone,
American Airlines` Self-Service Check-In usage has tripled, with more than
20 million passengers checking in at its machines. Today, customers can
check in, check bags, change seats and upgrade flights at more than 700 AA
Self- Service Check-In machines and more than 330 Curbside units at more
than 90 locations across the country.

“American Airlines has always been committed to offering services that
make our passengers` travel experience easier and more efficient,” said
Ford. “Our Self-Service Check-in machines have been so successful in the
U.S. that it was only a matter of time before we extended the same service
to international travelers, enabling our passengers to enjoy the same
convenience and efficiencies as they travel back to the U.S.”

AA Self-Service Check-In machines are just one example of how the airline
is using technology to enhance its passengers` travel experiences. For
example, American Airlines electronic ticketing service eliminated the
need for passengers to keep track of paper tickets and helped lay the
groundwork for the airline`s success in the automated check-in process.
Today, 95 percent of American passengers originating at domestic airports
use electronic tickets, as do more than 50 percent of those whose trips
begin at international points.


Passengers with a domestic ticket can also check-in and print their own
boarding pass at up to 30 hours before their scheduled flight. In
fact, Flight Check-In at continues to hit record highs.

“Because we know convenience and ease at the airport sets American apart,
we will continue to set the bar higher in customer service through
technology and innovation,” said Ford. “We are pleased but not surprised
that our passengers have been responding so well to these tools of
convenience that we`ve designed to help enhance their overall travel
American Airlines currently offers daily nonstop service from Paris
Charles de Gaulle to Chicago, Dallas/Fort Worth, Miami and New York`s JFK.
All flights are operated with Boeing 767 aircraft featuring Business-Class
service and American`s More Room Throughout Coach seating.

American Airlines is the world`s largest carrier. American, American Eagle
and the AmericanConnection(R) regional carriers serve more than 250 cities
in over 40 countries with more than 3,900 daily flights. The combined
network fleet numbers more than 1,000 aircraft. American`s award-winning
Web site,, provides users with easy access to check and book fares,
plus personalized news, information and travel offers. American Airlines
is a founding member of the oneworld(TM) Alliance.



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