US Airways today named Donna Paladini to fill the vacant position of vice
president of Customer Service, effective immediately.
Paladini, who has been a managing director of Customer Service since 2002,
joined US Airways in 1982 as an auditor and has served in a variety of
management positions. These include regional director of Customer Service,
director of Customer Advocacy, director of Dining and Cabin Services and
divisional controller for Customer Service.
“Donna brings a wealth of experience, energy and leadership talent to US
Airways` continuing efforts to deliver excellent customer service, and
after an exhaustive search, we concluded that she was the most capable
candidate to fill this open position,” said Al Crellin, executive vice
president of operations, to whom she will report.
As head of the Customer Service department, Paladini will be responsible
for airport operations, including ticketing, gates, baggage and ramp
functions, at 67 locations on the US Airways system involving
approximately 8,500 employees.
She holds a bachelor of science degree in business administration from
Robert Morris College in Pittsburgh.