KLM and Continental Launch e-ticketing

AMSTELVEEN, December 10, 2003 - Starting today, KLM and Continental
Airlines are offering interline electronic ticketing services. This makes
Continental the third of KLM`s partners to introduce interline e-ticketing
after Northwest Airlines (which started on June 12, 2003) and Alaska
Airlines (November 12, 2003).
By using this combined e-ticketing service, travellers can use a single
ticket even if their trip includes a transfer from KLM to Continental or
any other of KLM`s e-ticketing partners. Until now, passengers have had to
order separate e-tickets for each carrier or just use standard paper
tickets. This month, the new service will be available for KLM passengers
for reservations made through KLM or the Internet. Starting in January
2004, the service will expand to include the centralised reservation
systems Amadeus, Galileo, Sabre, and Worldspan.

Advantages
- E-ticket passengers travel safely because the value of their ticket is
always stored electronically, so their tickets cannot be left behind,
stolen, or lost and the passenger or ticket agent can always call it up on
a computer. E-ticket passengers travel efficiently and comfortably as the
ticket provides access to Internet check-in, allowing the travellers to
check themselves in, select a seat, and print out their own boarding
cards.
Paul Gregorowitsch, Executive Vice-President KLM Commercial is
enthusiastic about the new move. “More and more passengers are choosing
e-ticketing because of the advantages it offers in terms of safety,
control, and access to comfortable self-services,” he says. “Following
this new agreement we can now offer our customers all these advantages
when they make use of the entire KLM and Continental network. KLM will
continue to invest in the expansion of its self-services.”

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