United Makes for a Hassle-Free Holiday

PRNewswire-FirstCall CHICAGO Nov. 20 :

As travelers prepare to take to the skies over the Thanksgiving holiday,
United (BULLETIN BOARD: UALAQ) offers helpful tips and information that
can save customers and employees time and make their travel experience
easier.
“This Thanksgiving holiday is expected to be one of the busiest travel
periods ever at U.S. airports,” said John Tague, United`s Executive Vice
President - Customer. “We anticipate load factors in the range of 83 to 91
percent. This year we have introduced more EasyCheck-in units, check-in
online, and enhanced our EasyUpdate product to keep customers informed on
their flights at all times.”

United has undertaken a number of initiatives to ensure a smooth and
convenient travel experience and customers are encouraged to take
advantage of the following airport products and services:

—EasyCheck-in: Customers traveling from more than 40 of United`s
domestic airports can use United`s EasyCheck-in self-serve kiosks to print
boarding passes, check bags, confirm upgrades and pick seat assignments
and can then proceed directly to a security checkpoint.—EasyCheck-in
Online: Customers can go to united.com to check in for their flights from
24 hours prior to travel until 1 hour prior to travel. This allows them to
print their boarding passes prior to arrival at the airport.—Curbside
Bag Check: At most airports, this service enables customers traveling
within the U.S. to check baggage even before they enter the terminal.—
united.com: Prior to their trip, customers should visit united.com for
updates on their flights, additional information on airport hours of
operation, or to utilize one of United`s wireless customer service
offerings. Customers can register once on united.com for United`s
EasyUpdate product to receive the latest flight information, including
departure times and gate information every time they fly. They can also
call 1-800-824-6200 for automated flight information.
During the holiday period, United is advising travelers with baggage to
check to arrive at the airport at least 90 minutes prior to their
scheduled departure time, 60 minutes for customers with no checked baggage
on U.S. domestic flights and at least two hours for international flights.
In addition, United offers the following reminders:

—Identification: Customers over the age of 18 should carry a
government-issued photo ID (passport, driver`s license, etc.).
International customers must have a valid passport.—Carry-on Bags: The
Federal Aviation Administration allows only one carry-on bag and one small
personal item, such as a briefcase, purse or laptop.—Prohibited
Carry-on Items: Per the TSA`s security requirements, United will not allow
knives of any size made from any material on its flights. In addition,
cutting instruments of every kind are banned in the cabin. Items such as
baseball/softball bats, golf clubs, pool cues, ski poles and hockey sticks
are also prohibited in the cabin. Permitted items include walking canes,
umbrellas (once inspected), nail clippers, safety razors (including
disposable razors), syringes, tweezers, knitting needles and eyelash
curlers. (For additional information on specific items, please visit
http://www.tsa.gov/.).—Wrapped Gifts: Those traveling with gifts as
carry-on or checked baggage should not wrap them. All items are subject to
searches, including wrapped gifts.—Access through Security Checkpoint:
To enter the secured area beyond the security screening checkpoint, you
must hold one of the following documents: a receipt for an electronic
ticket, an itinerary generated by an airline or travel agency confirming
an electronic ticket, a boarding pass, a paper ticket, or, for
non-traveling customers, authorization from a United representative to
access the concourse.
“Our teams at the airport are very busy making preparations for the heavy
holiday loads we are expecting,” says Larry De Shon, senior vice president
- Airport Operations. “Staffing has been adjusted to best meet the needs
of our customers, and our employees are ready to provide excellent service
during this holiday period.”
United and United Express operate more than 3,400 flights a day on a route
network that spans the globe. News releases and other information about
United can be found at the company`s web site at http://www.united.com/ .

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