Northwest Expands Meals For Sale

20th Nov 2003

PRNewswire-FirstCall MINNEAPOLIS Nov. 20 :

Northwest Airlines announced today that it has expanded its coach cabin
meals for sale program from 135 to 199 domestic flights, including flights
from 14 new locations.
The program, which began Jan. 15 as a limited test on 12 flights, will now
become a regular part of Northwest`s in-flight service. The program is
being expanded to better serve the needs of the airline`s customers

Effective immediately, Northwest coach class customers traveling on select
flights between its Minneapolis/St. Paul and Detroit hubs and Albuquerque,
N.M., New York (JFK International Airport); Pittsburgh, Providence, R.I.,
Raleigh/Durham, N.C., Reno, Nev., Salt Lake City, Spokane, Wash., Tucson,
Ariz., Washington, D.C. (Dulles International Airport), and West Palm
Beach, Fla., can buy meals produced by LSG Sky Chefs “In-flight Cafe.”

Breakfasts, lunches and dinners featuring brands such as TGI Friday`s and
Einstein Bros. will sell for $7 (for breakfast) and $10 (for
lunches/dinners). Northwest also will begin selling snack boxes for $5.
These boxes will include a freshly prepared snack sandwich, potato chips,
raisins, and a package of cookies. Menus are rotated periodically to offer
frequent travelers a broader variety of selections with choices displayed
in gate areas or on menu cards distributed by flight attendants. Future
plans call for the communication of meal availability and menu
descriptions to be announced on the Internet and at self-service check-in
devices as well as in computer reservations systems at the time customers
book their flights.
“Our work in making meals available for purchase has confirmed our belief
that customers want to be able to buy high-quality meals in-flight,” said
Hector Adler, vice president of in-flight services. “The expansion of the
program lets us improve and enlarge our meal options, as well as create a
more satisfying in-flight experience for our customers and we are pleased
to be able to offer these options to more passengers.”

Meals remain complimentary in first class for all flights over two hours
that occur during regular mealtimes. Complimentary meals also will
continue to be provided to coach class passengers on flights to the West
Coast originating from Minneapolis/St. Paul, Detroit, and Memphis, Tenn.,
as well as on the daily flight from Milwaukee to Los Angeles International
Northwest Airlines is the world`s fourth largest airline with hubs at
Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam and more than
1,500 daily departures. With its travel partners, Northwest serves nearly
750 cities in almost 120 countries on six continents. In 2002, consumers
from throughout the world recognized Northwest`s efforts to make travel
easier. A 2002 J.D. Power and Associates study ranked airports at Detroit
and Minneapolis/St. Paul, home to Northwest`s two largest hubs, tied for
second place among large domestic airports in overall customer
satisfaction. Business travelers who subscribe to OAG print and electronic
flight guides rated as the best airline Web site. Readers of TTG
Asia and TTG China named Northwest “Best North American airline.”


For more information pertaining to Northwest, media inquiries can be
directed to Northwest Media Relations at (612) 726-2331 or to Northwest`s
Web site at .



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