Delta Makes Holiday Travel Easier

19th Nov 2003

PRNewswire-FirstCall ATLANTA Nov. 18 :

Delta Air Lines is making travel easier for passengers flying Delta, Song
.. Delta`s low-cost carrier . and Delta Connection carriers during the
Thanksgiving holiday period. Delta offers customers industry-leading
technology and customer-focused service to create an expedited,
convenient, pleasant and safe travel experience.

Delta domestic SkyMiles members using an electronic ticket can check in
and print boarding passes from the comfort of their homes or offices at up to 24 hours before their scheduled flight departure. These
customers can then bypass airline check-in lines and proceed directly to
security and on to their gate upon arrival at the airport. More than 800
self-service kiosks are available for Delta customers to check in, issue
boarding cards and check bags usually within 60 seconds.

Additionally, Delta employees are welcoming customers in check-in areas
and on the concourses, directing them to the fastest and most appropriate
check-in option, and assisting them with self-service technology, as
needed. Voice announcements with answers to frequently-asked customer
questions can be heard in Delta gate areas and new technology is available
to improve service to customers during irregular operations, such as
flight delays and cancellations.

Delta and its SkyMiles members are making it easier for U.S. military
personnel to see loved ones with miles donated through the SkyMiles for
Heroes program. More than 60 million miles have been donated to the
program which was launched last month in support of the United States
military`s Operation Iraqi Freedom Rest and Relaxation.


To help passengers make holiday travel as fast and easy as possible, Delta
offers these tips:
Check flight status and plan to arrive early - Check flight status before
leaving for the airport by visiting or . Instant
access to flight information is also available by phone using Delta`s
Flightline at 1-800-325-1999. Delta customers should plan to arrive at the
airport in plenty of time before their flight departure. Passengers must
check baggage no later than 30 minutes prior to scheduled flight departure
and must be at the gate at least 15 minutes before flight departure.

Use for advance check-in, to view airport wait times and more -
Domestic SkyMiles customers with an e-ticket may use to check in
and print boarding passes up to 24 hours in advance of their flight. Once
at the airport, they can proceed directly to security and then on to their
gate. Customers can also use to purchase tickets, obtain
real-time flight information, select seat assignments, and sign up to
receive flight status notifications via e-mail or mobile device. In
addition, customers may check estimated airport wait times for curbside
check in, ticket counters, and security check points.

Pre-order meals on Song - Customers flying Song, Delta`s low-fare service,
can pre-order meals at . Song`s unique menu features a wide
range of organic food selections and premium beverages.

Pack smart—-
  - Bring proper identification - Passengers 18 years of age or older are
required to show proper photo identification when checking in at the ticket counter and at security checkpoints.
  - Remember baggage restrictions - Passengers may not carry-on sharp
objects, such as knives, box cutters, straight razors, etc., as well as
sporting goods equipment such as baseball bats, golf clubs and ski
poles. Any baggage, checked or carry-on, may be searched before
boarding. For a complete list of restricted items, customers should
visit . Delta also recommends that customers visit the
Transportation Security Administration`s Website at
for details regarding airport security policies and procedures.
    - Checked Baggage—Delta accepts a maximum of two checked baggage
items free of charge for each ticketed passenger, in addition to the
one carry-on, plus one personal item. If traveling with children,
customers may check a stroller or child restraint seat free of
    - Carry-On Baggage—Passengers are limited to one carry-on item
(22” x 14” x 9” in size) and one personal item, such as a purse,
briefcase, computer bag, camera case or diaper bag.
  - Holiday gifts—Passengers transporting gifts as part of their checked
or carry-on baggage should leave them unwrapped until after the flight
as the holiday wrapping might be damaged or destroyed during security
Check-in options:
  - Curbside - Take advantage of curbside check-in to help reduce wait
times. Passengers may check for a list of cities offering
curbside check-in.
  - Self-service kiosks - E-ticketed customers have access to more than 800
kiosks at 81 airports nationwide where they can check in, receive
boarding cards and check bags in usually less than 60 seconds.
Dedicated customer service agents are available to assist with kiosk
  - Delta Direct phones for more complex issues - Customers have access to
more than 500 Delta Direct phones in 68 airports, an industry first,
for quick help with complex ticket transactions from dedicated
Reservations representatives.

Getting to the gate - Have a boarding pass or e-ticket receipt valid for
the day of travel and appropriate photo identification to proceed through
the security checkpoint to the gate area.

  Relax and enjoy your flight!  Happy Thanksgiving!

Delta Air Lines, the world`s second largest airline in terms of passengers
carried and the leading U.S. carrier across the Atlantic, offers 6,408
flights each day to 457 destinations in 82 countries on Delta, Song, Delta
Shuttle, Delta Connection and Delta`s worldwide partners. Delta is a
founding member of SkyTeam, a global airline alliance that provides
customers with extensive worldwide destinations, flights and services. For
more information, please go to .


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