PRNewswire-FirstCall HOUSTON Nov. 13 :
Continental Airlines today announced that it received the highest overall
score of all airlines surveyed in the 2003 Business Travel News Annual
Airlines Survey. The airline garnered top marks in five of the 10
categories, including services/amenities, special VIP services, quality of
airline communication, value of its sales manager visits and empowerment
of Continental`s sales representatives.
“These survey results recognize Continental`s continued focus on our
product, the hardworking efforts of our employees to deliver superior
service to our customers, and the professionalism of our sales force,”
said Dave Hilfman, Continental`s vice president sales.
Measured by responses from 551 North American corporate travel buyers, the
Business Travel News survey asked respondents to rank major domestic
airlines and cut-rate carriers in various categories ranging from
flexibility in negotiating prices and amenities to the quality of sales
representatives` visits, carrier communication and overall price value.
Complete survey results are available in the Nov. 11 issue of Business
Continental Airlines is the world`s seventh-largest airline with more than
2,200 daily departures to 127 domestic and 96 international destinations
throughout the Americas, Europe and Asia. With 42,000 mainline employees,
the airline has hubs serving New York, Houston, Cleveland and Guam, and
carries approximately 41 million passengers per year. Fortune ranks
Continental one of the 100 Best Companies to Work For in America, highest
among major U.S. carriers in the quality of its service and products, and
No. 2 on its list of Most Admired Global Airlines. For more company
information, visit continental.com.