Northwest Offers More Internet Check-In

PRNewswire-FirstCall ST. PAUL, Minn. Nov. 6 :

Northwest Airlines today said that it is offering customers the ability to
check in at its Web site for travel involving multiple airlines.

As a result of a recent enhancement to its nwa.com Check-In service,
e-ticketed customers, regardless of where they purchase their ticket, can
now obtain boarding passes at http://www.nwa.com/ for both their Northwest
flight, and at the same time, for their connecting flight on any of six
partner airlines.

The partners included in the initial launch of the new service include KLM
Royal Dutch Airlines, Continental Airlines, Delta Air Lines, Alaska
Airlines, Horizon Air and Hawaiian Airlines.

“This smart enhancement will extend the convenience, speed and control of
nwa.com Check-In to even more Northwest customers,” said Al Lenza, vice
president of distribution and e-commerce. “Services such as global Web
check- in available up to 36 hours prior to departure demonstrate that
nwa.com Check- In continues to offer travelers self-service functionality
not found at any other airline.”

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AIRPORT KIOSKS OFFER SERVICE AS WELL
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Simultaneously, Northwest announced that its 755 airport self-service
check-in kiosks, located at 188 airports, are also able to provide
customers with boarding passes on itineraries involving both Northwest and
the six partner airlines.
“Since its 2000 launch, nearly seven million Northwest customers have
printed their boarding pass from the convenience of their home or office
through nwa.com Check-In,” Lenza added. “A record 67% of our customers
used nwa.com Check-In or one of our self-service check-in kiosks during
October to speed their way onto a Northwest flight.”

FIRST TIME USERS OF NWA.COM CHECK-IN RECEIVE 1,000 MILES
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Through December 31, 2003, first-time users of Northwest`s nwa.com Check-
In service will receive a one-time bonus of 1,000 WorldPerks frequent
flyer miles. A complete list of terms and conditions can be viewed at
http://www.nwa.com/features/checkinpromo.html .
In addition, between now and December 31, 2003, customers who use a
Northwest airport self-service check-in kiosk for the first time to obtain
their boarding pass for a flight outside the U.S. and Canada receive a
one- time bonus of 1,000 frequent flyer miles. A complete list of terms
and conditions can be viewed at http://www.nwa.com/features/escbonus.html .

No advance registration is required for either offer; however, membership
in WorldPerks is required. Fast and easy online WorldPerks enrollment is
available at http://www.nwa.com/freqfly/direct/enroll .

NORTHWEST OFFERS CONSUMERS MOST SELF-SERVICE OPTIONS
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Northwest`s nwa.com Check-In service and airport self-service check-in
kiosks offer consumers more functionality than competing services,
including the ability to:
—Check-in for international and domestic flights to and from nearly
every destination Northwest serves worldwide.—Exchange tickets through
Northwest`s ticket re-issue technology.—Select or change seat
assignments.—Change flights, including the payment of any applicable
change fees.—View changes to an itinerary, if a flight has been delayed
or cancelled, and confirm a choice of alternative flight service.—
Purchase “e-First” upgrades to domestic First Class at special low rates
when traveling on select fares and when space is available.—Print
e-ticket receipts.—Add a WorldPerks frequent flier program number to
flight reservations.
Northwest Airlines is the world`s fourth largest airline with hubs at
Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam, and
approximately 1,500 daily departures. With its travel partners, Northwest
serves nearly 750 cities in almost 120 countries on six continents. In
2002, consumers from throughout the world recognized Northwest`s efforts
to make travel easier. A 2002 J.D. Power and Associates study ranked
airports at Detroit and Minneapolis/St. Paul, home to Northwest`s two
largest hubs, tied for second place among large domestic airports in
overall customer satisfaction. Readers of TTG Asia and TTG China named
Northwest “Best North American airline.”

For more information pertaining to Northwest, media inquiries can be
directed to Northwest Media Relations at (612) 726-2331 or to Northwest`s
Web site at http://www.nwa.com/ .

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