Delta Awarded Air France Handling Contract

3rd Nov 2003

PRNewswire-FirstCall ATLANTA Nov. 3 :

Delta Air Lines announced today that it has reached an agreement for its
Airport Customer Service division to provide integrated airport services
to its SkyTeam alliance partner Air France at Los Angeles International
Airport, beginning this month. Details of the agreement are being
finalized, but it is expected to be a three-year agreement. Services
provided include customer check-in, ramp handling and facility sharing.
Delta currently provides similar airport services for Air France in five
other cities—Atlanta, Cincinnati, Boston, Philadelphia and Newark.

“Delta and Air France have enjoyed a strong working relationship over the
past three years,” said Rich Cordell, senior vice president-Airport
Customer Service. “We are pleased to have been selected once again to
provide airport handling services to a key member of our global alliance.
Our teams are both committed to delivering operational and service
excellence that benefits our customers.”

Delta also provides airport services in the United States to other SkyTeam
alliance partners including, Aeromexico and Korean Air, in 10 cities. In
addition, Air France provides similar services to Delta in Europe,
including customer check-in and ramp handling at Charles DeGaulle and Nice
airports in France.
“Our strong relationship with Delta encompasses not only services here in
the United States, but strategic locations around the world where our
collaboration strengthens the SkyTeam alliance and provides optimum
service and choice for our customers,” said Jean-Marie Busch, vice
president-customer services and stations, USA at Air France.

Delta`s Airport Customer Service division, staffed by more than 16,000
customer service and ramp agent professionals, provides complete
passenger, aircraft and ground handling services in more than 41 airport
locations to more than 39 airlines around the world.


Delta is a founding member of SkyTeam, the global airline alliance which
includes Aeromexico, Air France, Alitalia, CSA Czech Airlines and Korean
Air. Air France, the national airline of France, serves 85 countries and
296 cities with 1,800 daily flights. Founded in 1933, Air France has a
modern fleet of 360 aircraft and carried more than 43 million passengers
last year. For more information visit Air France at .
Delta Air Lines, the world`s second largest airline in terms of passengers
carried and the leading U.S. carrier across the Atlantic, offers 6,130
flights each day to 453 destinations in 82 countries on Delta, Song, Delta
Shuttle, Delta Connection and Delta`s worldwide partners. Delta is a
founding member of SkyTeam, a global airline alliance that provides
customers with extensive worldwide destinations, flights and services. For
more information, please go to



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