Delta Opens Technology-Rich Reservation Center

17th Oct 2003

PRNewswire-FirstCall ATLANTA Oct. 16 :

Delta Air Lines today unveils its new technology-rich South Florida
Reservation Contact Center in Broward County, Fla. The new center is
located in the Rockefeller Group Corporate Park in Miramar, Fla.

“Delta`s South Florida Reservation Contact Center is a key element in our
strategy to expand the array of technology options—voice, automated,
and interactive—for customers who book and ticket on Delta and our
SkyTeam partners,” said Lee Macenczak, Delta`s senior vice president,
Sales and Distribution. “Over the past three years, Delta has upgraded
contact centers worldwide to keep pace with customer demand. The new South
Florida Reservation Contact Center enables Delta to respond to more
customers more quickly and more efficiently using the latest technology
options.” Macenczak also noted, “We are pleased by the efforts of local
officials and organizations who have worked with us to keep a center here
in South Florida.”

“Broward County is excited that Delta chose to locate its contact center
facility here,” said Mayor Diana Wasserman-Rubin. “We celebrate with Delta
today and know that this partnership promises to be a lasting and
rewarding one. In Broward County, we remain committed to expanding our
economic development.”
Previously, Delta`s South Florida Reservation Contact Center, located in
Coral Gables, handled approximately 1 million calls each month. Delta
expects customer-handling capabilities at the new center to grow
significantly. The new center incorporates the latest in contact center
technology to offer customers greater flexibility through increased
automated options and faster access to booking and schedules information.
The state-of-the-art, two-story, 49,650-square-foot center, built for
Delta by Rockefeller Group Development Corporation, has approximately 500
Reservation Sales positions and capacity for 900 employees.

“South Florida Reservations employees are knowledgeable, experienced and
critical to our operation and our ability to serve Delta customers,” said
Debbie Siek, Delta`s vice president - Reservation Sales and Customer Care.
“The South Florida Reservation Contact Center is also the home of Delta`s
Spanish desk, which handles Spanish calls from all over the U.S., Latin
America and Europe.”
Delta has maintained a Reservation Contact Center in South Florida since
1956. The South Florida Contact Center is one of 20 Delta contact centers
worldwide, handling more than 91 million customer contacts annually. More
than 6,500 Delta Reservation Sales and Customer Care professionals serve
the needs of millions of customers.
Delta Air Lines, the world`s second largest airline in terms of passengers
carried and the leading U.S. carrier across the Atlantic, offers 6,130
flights each day to 453 destinations in 82 countries on Delta, Song, Delta
Shuttle, Delta Connection and Delta`s worldwide partners. Delta is a
founding member of SkyTeam, a global airline alliance that provides
customers with extensive worldwide destinations, flights and services. For
more information, please go to .




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