nwa.com Check-In Offers The Most Time

3rd Oct 2003

Northwest Airlines today announced that it has expanded the period during which customers can obtain their boarding pass over the Internet through its convenient nwa.com Check-In service.
The nwa.com Check-In option is now available to customers anytime from 60 minutes to 36 hours prior to departure, an expansion of the previous range of 90 minutes to 30 hours. With the changes announced today, Northwest offers its customers more time to obtain their boarding pass over the Internet than any other airline.
“Developing services that respond to the needs, suggestions and preferences of our customers has been the hallmark of our self-service check-in program,” said Robert Isom, senior vice president of customer service. “Expanding the nwa.com Check-In window will allow even more Northwest customers to take advantage of this service, including our innovative return flight check-in.”
The expansion of the nwa.com Check-In window will make it possible for more business travelers to take advantage of the service. In addition, for customers whose itinerary includes a return flight within 36 hours, nwa.com Check-In asks them if they would like to print their boarding pass for that flight as well.
“Since its launch in 2000, nearly six million Northwest customers have issued their boarding pass through nwa.com Check-In,” said Al Lenza, vice president of distribution and e-commerce. “In August, more than 325,000 customers checked in at nwa.com. During September, 63% of eligible Northwest customers, a record high, used nwa.com Check-In or one of Northwest’s 719 self-service check-in kiosks to speed their way through airports worldwide.”
From now through December 19, 2003, visitors of www.checkinandwin.com who view a brief demonstration video can play Northwest’s new interactive nwa.com Check-In Instant Win Game, where they can win one of 90 prizes, and be entered into the grand prize sweepstakes.
While visiting www.checkinandwin.com, visitors enter their WorldPerks number, name, address and e-mail address. They then view a quick three-step demonstration video of Northwest’s nwa.com Check-In product.
After they have viewed the video, using their computer mouse, players move the “virtual decoder,” a Northwest aircraft tail, and place it over a scrambled message. Once aligned, the two images indicate whether the player has won. If they haven’t won, they can earn another chance to win by referring friends to the game by providing their e-mail address.
Instant winners will be chosen at random to win one of 2,500 WorldPerks frequent flyer miles, 25,000 WorldPerks miles or a Nikon Coolpix 3100 digital camera.
Everyone who plays the game will also be registered for a chance to win the grand prize - a $5,000 Northwest Airlines WorldVacations gift certificate.
To view a complete list of terms and conditions, visit www.checkinandwin.com.


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