Continental Cargo Quest for Quality

25th Sep 2003

Continental Airlines Cargo today announced the receipt of its third “Quest for Quality” award from Logistics Management, a leading logistics trade publication. Continental`s cargo service outperformed all other global airlines, ranking No. 2 in the “Air Carrier” category based on readers` ratings of five key performance attributes including on-time performance, information technology, customer service, equipment/operations and overall value.
“Continental Airlines Cargo is honored to receive this prestigious award for the third time,” said Jack Boisen, vice president Cargo. “It recognizes our unwavering commitment to quality and reconfirms that our customers see manifestations of it in our day-to-day operations. Our team of professional employees clearly deliver the best service in the industry.”
In 2003, the 20th anniversary year of the “Quest for Quality” survey, more than 2,700 readers of Logistics Management selected the best of the best among transportation, distribution and logistics service providers. Respondents carefully evaluated their vendors` performance records, awarding five out of five possible points as the top score for each attribute. Raw scores were then weight-averaged based on the relative importance of the attribute.
Continental Airlines Cargo achieved weighted scores of 11.89 in on-time performance, 8.79 in value, 4.76 in information technology, 7.31 in customer service and 3.64 in equipment and operations. Its combined total of 36.39 points was more than three points above the average combined score.
Continental Airlines Cargo is the cargo division of Continental Airlines (NYSE: CAL), the world`s seventh largest air carrier. Continental, with 2,300 daily departures to 134 domestic and 92 international destinations, has the broadest global route network of any U.S. airline, including extensive service throughout the Americas, Europe and Asia. Continental has hubs serving New York, Houston, Cleveland and Guam, and carries approximately 41 million passengers per year on the newest jet fleet among major U.S. airlines. With 42,000 employees, Continental is one of the 100 Best Companies to Work For in America. In 2003, Fortune ranked Continental highest among major U.S. carriers in the quality of its service and products, and No. 2 on its list of Most Admired Global Airlines. For more company information, visit


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