Northwest to Restructure at Memphis

Northwest Airlines (NASDAQ:NWAC) today announced plans to restructure the flight schedule at its Memphis, Tenn. hub, beginning January 6, 2004.

The changes will allow for the continuation of nonstop service to all 78 of the cities Northwest and Northwest Airlink carriers currently serve from Memphis, its third largest domestic hub.

The new schedule will spread the operations throughout the day with six mid-sized banks versus the four large banks of flights currently offered.

“The airline industry continues to experience financial challenges,” said Tim Griffin, executive vice president of marketing and distribution. “These challenges require us to continually examine every aspect of our business, including flight schedules, in an effort to improve our performance.”

Griffin added, “The changes we are announcing today maintain our strong commitment to Memphis, and to serving the needs of both local travelers and those who use Memphis as a convenient connecting point.”


Northwest`s new schedule will total 198 daily mainline and Northwest Airlink departures, versus the 242 flights currently offered, reducing Northwest`s Memphis capacity by 16%, and the airline`s system wide capacity by approximately 1.6%.

Northwest`s restructured Memphis flight schedule was developed to meet the needs of local and connecting business travelers.

Northbound banks will depart Memphis around 9:00 a.m. (Central Time), 2:30 p.m. and 6:30 p.m. Southbound banks will depart Memphis around 9:30 a.m., 2:00 p.m. and 7:00 p.m.

With Northwest operations less concentrated during certain periods during the day, the new schedule will result in less congestion in the airport lobby, security checkpoints, the WorldClub, gates and other facilities in Memphis.

“We are very grateful for the loyalty of our Memphis customers, business partners, the community and airport officials who have been so supportive of Northwest,” Griffin added. “This new schedule will result in flights at the beginning and end of the day at more convenient times for most Memphis travelers.”

Northwest`s restructured Memphis flight schedule will be published in computer reservations systems on September 27, 2003, and be available for sale through the airline`s Web site,, travel agents, or through contacting Northwest Airlines reservations toll-free at 1-800-225-2525.

Northwest Airlines is the world`s fourth largest airline with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam, and approximately 1,500 daily departures. With its travel partners, Northwest serves nearly 750 cities in almost 120 countries on six continents. In 2002, consumers from throughout the world recognized Northwest`s efforts to make travel easier. A 2002 J.D. Power and Associates study ranked airports at Detroit and Minneapolis/St. Paul, home to Northwest`s two largest hubs, tied for second place among large domestic airports in overall customer satisfaction. Readers of TTG Asia and TTG China named Northwest “Best North American airline.”

For more information pertaining to Northwest, media inquiries can be directed to Northwest Media Relations at (612) 726-2331 or to Northwest`s Web site at