United Complimentary Upgrade Policy

2nd Sep 2003

United Airlines (OTCBB: UALAQ.OB) today announced that elite members of United’s award-winning Mileage Plus program can now upgrade to United First® or United Business® without using miles, certificates or money, provided they book a full fare economy class ticket.

“We changed our policy as a way of saying ‘thank you’ to our most loyal customers, ” said John Tague, Executive Vice President - Customer.Ê “And what better way of saying thank you than letting mileage plus members travel in comfort and style without having to use additional miles.”

The new policy, effective immediately, allows Premier®, Premier Executive® and Premier Executive 1K® members who buy a full fare economy electronic ticket (most Y or B class fares) for travel within the United States, Canada, Hawaii, Caribbean and Central America (Region 1) to upgrade one (1) class of service, free of charge, without using miles or certificates. Upgrade clearance will be based on elite status (100 hours for 1K, 72 hours for Premier Executive and 48 hours for Premier) and is subject to availability.

For more information or to book a flight, customers can call 1-800-356-8900.

About United Airlines:
In 2002, United`s employees broke 35 company records and achieved the best overall operational performance in the company`s 77-year history.Ê United Airlines finished 2002 ranked No. 1 in the industry in domestic on-time performance among major airlines as published in the Department of Transportation`s Air Travel Consumer Report for 2002.Ê United and United Express operate more than 3,300 flights a day on a route network that spans the globe.Ê News releases and other information about United can be found at the company`s web site at www.united.com.Ê




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