Delta Eases Refund Rules

ATLANTA, Aug. 21, 2003 - Delta Air Lines (NYSE:DAL) is giving customers increased flexibility when changing travel plans.


Effective immediately, customers holding nonrefundable tickets will be given one year from the ticket`s original issue date to reschedule their travel without losing the value of their ticket, provided the customer cancels their reservation prior to the scheduled departure time of their original flight. The new policy applies on Delta, Delta Connection, Delta Shuttle and Song, Delta`s new low fare service.


“Customers can more easily change their schedules without worrying about losing the value of their ticket,” said Harlan Bennett, Delta`s vice president-Revenue Management. “This is just one example of a company-wide initiative to make travel easier for our customers.”


Under the new policy, customers holding nonrefundable tickets that allow changes must contact Delta or their travel agent to cancel their flight reservation before their original flight is scheduled to depart. Once canceled, the customer has one year from the date their original ticket was issued to reschedule and apply the value of the unused ticket (less any applicable change fees or fare difference) to their new travel itinerary. Tickets must be reissued within one year of the date the original ticket was issued.

Delta Air Lines, the world’s second largest airline in terms of passengers carried and the leading U.S. carrier across the Atlantic, offers 5,813 flights each day to 447 destinations in 81 countries on Delta, Song, Delta Shuttle, Delta Connection and Delta’s worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please go to delta.com.
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